Understanding Wix Chat and Its Role
Wix Chat is a built-in communication tool that allows website owners to connect with visitors in real time. While useful for customer interaction, not every website requires a live chat function. If you prefer to use other contact methods or want a cleaner interface, removing or disabling Wix Chat might be the right move.
How to Remove Wix Chat Widget
If Wix Chat was added manually as a widget, you can remove it directly from the Wix Editor. Here's how:
Delete Wix Chat widget
- Open your website in the Wix Editor.
- Select the Wix Chat widget on any page.
- Press Delete on your keyboard or right-click and choose Delete.
- Publish your website to apply changes.
How to Disable Wix Chat in the Dashboard
If the chat tool is connected as a site app or through the Business Tools dashboard, follow these steps:
Chat app removal in Wix dashboard
- Go to your Wix Dashboard.
- Select your website.
- Click Apps on the left panel, then choose Wix Chat.
- Click the three dots (⋯) next to it and select Remove App.
- Confirm the removal when prompted.
Turn Off Wix Chat Notifications
If you only want to silence the chat without fully removing it, disabling notifications is a good alternative.
- In the Wix Dashboard, go to Inbox → Chat Settings.
- Navigate to Notifications.
- Toggle off desktop or mobile alerts.
How to Turn Off Wix Chat Automatically
You can choose to hide or deactivate chat during specific hours or under certain conditions.
Turn off Wix Chatbox automatically
- Open the Wix Chat settings from your dashboard.
- Scroll to Availability.
- Set custom hours when the chat should be visible.
- Use Automations to hide the chat after hours or based on visitor actions.
Hide Wix Chat on Mobile Devices
Want to remove live chat from your Wix website only for mobile users? You can do that in the Mobile Editor.
- Switch to the Mobile View in the Wix Editor.
- Tap the Wix Chat element.
- Click Hide on Mobile.
Managing and Customizing Wix Communication Tools
Instead of completely removing Wix Chat, you might want to customize how it's used:
- Manage Wix Chat settings for visibility, behavior, and auto-replies.
- Prevent Wix Chat from loading on specific pages using conditional display rules.
- Change colors, text, and icons to match your branding via Wix Editor chat options.
Troubleshooting: Wix Chat Still Showing?
If you've followed the steps but Wix Chat is still appearing, here’s what to check:
- Clear your browser cache or view your website in incognito mode.
- Check if Wix Chat is still active in your Business Tools panel.
- Ensure no automations are set to re-enable chat under certain conditions.
Useful Links
Deleting Wix Chat – This guide provides instructions on how to completely remove the Wix Chat feature from your site using the Wix Editor.
Deleting Apps – Learn how to remove apps, including Wix Chat, from your site via the Manage Apps section in your Wix Dashboard.
Managing Your Notification Settings – This article explains how to manage and disable Wix Chat notifications through your site's Inbox settings.
Customizing Your Wix Chat Settings – Discover how to set chat availability hours and manage your online and offline status for Wix Chat.
Removing or Hiding Chat from Your Mobile Site – Understand the current limitations and options for managing the Wix Chat feature on mobile versions of your site.
Enhance Your Wix Website with Powerful Apps!
Elfsight has created dozens of useful apps to make your website more attractive and boost its performance in numerous ways. Try these no-code solutions for free on Wix!
Conclusion
Removing or disabling Wix Chat is a straightforward process through either the Wix Editor or Dashboard. Whether you want to delete the widget, turn off notifications, or control when and where chat is visible, Wix gives you several flexible options. Remember to preview changes on both desktop and mobile to ensure a smooth experience for your visitors.