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Live Chat Widget Features

Explore all the features of Elfsight Chat Box and how they can help you create the most effective widget.

All popular messengers at once

Now you can be sure your visitors will always have a possibility to contact you as you’ll stay reachable in all most used messengers at once. The full list includes WhatsApp, Telegram, Facebook Messenger and Viber. This is extremely convenient for everyone who doesn’t want to miss a single message from a potential client.

Let your site visitors reach you whenever they may need

Give your clients a possibility to address you at any time right on your website. They will be delighted with a quick and uncomplicated conversation Just one click on the icon – and the chat window will pop up to start a dialogue and contact you.

The simplest way to implement All-in-one Chat

All you need to establish communicating with clients through your site is log into the messengers. Our plugin will automatically align connection to your account and a chat icon will pop up on your web page. You are ready to read customer messages and answer them.


Three variants of chat positioning on the page

Depending on what you need, your chat window can appear as an expandable bubble – movable or fixed on a certain position – or as an embedded chat. Floating bubble may be aligned at the center, left, or right. It will follow when visitors scroll the page and stay visible. Added chat box can be put into the content field, for instance on a product page to help visitor purchase an order.

Determine your target audience

Elfsight widget can be shown only for a certain category of audience. There are: all users, only new people, and just returning visitors. For instance, you will be able to restrict the display of the chat to returning group only, in order to help these people find what they couldn’t during the first time on the site. Alternatively, you can try to engage as many first-time visitors as possible. Each case is individual.

Displaying the feature where it works best

YourChat window may be displayed on all web pages of the site or only on where you choose. If you need it just on selected pages – this is simple to do, simply pick Specific Pages option and add the URLs of the required pages. Meanwhile, Excluded Pages setting will limit showing on the pages where you don’t want it. Demonstration of the chat on mobile is not compulsory, if you think it interferes with smooth experience, you can conceal it.

Setting a chat-opening trigger

All-in-one Chat may become an instrument to attract clients and increase the level of communications. If you select one of the chat-activating triggers, then the chat window should automatically open and engage a person to cooperate. As a trigger, one can choose certain time on the site or certain page, going to a set scroll percentage, or a users’ intent to leave your page.

Usage examples
See a selection of real examples to explore the full potential of All-in-One Chat for your website.
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Alter icon and text of dialogue bubble

Speech bubble is the feature that users see first and connect with dialogue. Picking the right bubble thumbnail can help to show the main objective of your chat: customer service, order placing, apartment booking, and so on. We offer a huge variety of of icons for various occasions, so you can pick out the most suitable one. And bubble input field is here to demonstrate your custom text next to the thumbnail.

Personalizable chat title

There are lots of details of the chat header which can vary according to your purposes. The picture used can be your profile photo, or you can choose it from the library or choose your own. You may set the name of the chat and select a caption. The latter gives five possible options of reply time, saying when users should expect an answer, or a field for your caption text. It supports font and weight options, lists, links, and much more.

A greeting message and chat start button

Welcome message is the first one your visitors see when they open the chat window. It is there to help them start conversation, offers assistance, or addresses any other clients’ needs. In the greeting text field you are allowed to add text, fonts and weigh options, align variants, lists and links. Start dialogue button may also comprise your custom text and you can show or hide Telegram messenger icon on it. Also, try different buttons shapes – from square to more rounded.

Add notifications to attract attention

There’s an additional way to attract visitors’ attention to your chat. You may add a notification marker to the chat bubble, which will display an unread message and make people curious to open the chat. There’s also an option to add a notice to the title, it will appear as soon as a start-chat trigger has activated.

Color the interface to your taste

You know which colors you need to design color-matched chat box for your website. So don’t hesitate and paint elements of the interface on your own. You can pick design for the bubble background and icon, the header background, and button.


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