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Accessing Your Wix Billing Settings
To remove or edit a credit card on your Wix account, you'll first need to access the right section in the dashboard. Here’s how to get there:- Log in to your Wix account.
- Click on your profile image in the top-right corner and choose Billing & Payments.
- Select the Payment Methods tab from the sidebar.
Make sure you're logged into the correct account where the payment method was originally saved.
How to Remove a Credit Card or Payment Method
Once inside the Payment Methods section, you can manage or remove saved cards. Here's the step-by-step process:- Locate the credit card you want to remove.
- Click the three-dot icon next to the card.
- Select Remove from the dropdown menu.
- Confirm the removal in the popup that appears.
If the card is tied to an active subscription, Wix may not allow you to remove it until another payment method is added or the subscription is canceled.
Cancel Auto-Renewal Before Removing Card
If you're trying to delete a payment method but it's linked to a premium subscription, you’ll need to cancel auto-renewal first:- Go to Subscriptions in your Wix account settings.
- Find the active subscription using the card.
- Click Manage and turn off Auto-Renewal.
After disabling auto-renewal, you can safely remove or update your saved payment details.
Optional: Add a New Credit Card
Before removing your old credit card, you may want to add a new one to avoid service disruption:- From the Payment Methods section, click Add Payment Method.
- Enter your new credit card information.
- Save the changes.
Troubleshooting Issues When Removing a Card
Occasionally, you may face issues when trying to remove a saved credit card. Common reasons include:- Card tied to active plan: You'll need to cancel or transfer the plan first.
- No alternative method: Wix requires at least one valid payment method for active services.
- Billing system errors: Try clearing browser cache or switching browsers.
If you're still having trouble, contact Wix Support through your account's Help Center.