Viber Chat Features

Explore all the features of Elfsight Viber Chat and how they can help you create the most effective widget.

Let your clients reach you when they want

Give users an opportunity to address you any time they need right on your web page. They will enjoy a quick and effortless communication through Viber, one of the most popular messengers all over the world. Just a click – and the chat window will pop up to start a conversation and connect to you.

The most uncomplicated way to implement Viber Chat

All you need to establish a conversation with clients right on your site is to log into Viber. Our tool will automatically align the connection to your account and a chat window will be shown on your web page. You’re all set up to view customer messages and answer them.

COMMUNICATION

Three variants of chat position on the page

Depending on what you need, your Viber Chat can look as an distensible bubble – movable or fixed on a particular place – or as an embedded chat window. Floating bubble may be aligned center, left, or right. It can follow when visitors scroll the page and be visible. Added chat window can be put into the content field, for example on a product card to help visitor place an order.

Target your chat to the right audience

Our widget can be visible only to a specific type of your clients. There are several options: all visitors, only new visitors, or just returning users. For example, you will be able to restrict showing the chat to returning group only, to help these users get what they failed to in the first visit. Or, you may want to engage as many new users as possible. Every case is special.

Displaying the chat where it works best

Your Chat window can show on all pages of the site or just on where you choose. If you want it just on certain pages – it’s simple to do, simply select Specific Pages option and enter the URLs of selected pages. Meanwhile, Excluded Pages setting is here to limit displaying on the pages where it’s better to hide it. Showing chat on mobile is optional, if it might hinder the experience, you are free to conceal it.

Setting a chat-opening trigger

Your Viber Chat can serve as an instrument of attracting clients and increasing the amount of interactions. If you select one of the open-chart triggers, then the chat window will automatically pop up and invite a user to cooperate. As a trigger, one can choose a particular time on the site or certain page, reaching a selected scroll position, or a person’s intention to leave your site.

Tip: Exit-intent trigger is helpful when you want to stop people from leaving your website too early. Use the chat welcome message to offer help.
ENGAGEMENT
Usage examples
See a selection of real examples to explore the full potential of Viber Chat for your website.
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Alter the icon and text of speech bubble

Chat bubble is the element that users see first and associate with dialogue. Choosing the right bubble icon may help to show the main idea of your chat box: customer support, order placing, apartment booking, and so on. We offer a library of thumbnails for different cases, so you can pick out the most suitable one. And bubble text field is here to show your custom message next to the icon.

Fully customizable chat header

There are plenty of details of the chat header which can vary depending on your purposes. The picture may be your Viber page photo, or you can choose it from our library or upload your own. You can add the naming of the chat and pick a caption. The latter offers 5 variants of reply time, prompting when users can expect an answer, or a space for your caption text. It supports font and weight options, lists, links, and much more.

A greeting message and chat start button

Welcome message is the first thing your visitors see when they open the dialogue window. It serves to help them start a conversation, offers help, or meets any other clients’ needs. In the greeting message field you can add text and use font and weight options, lists and links. Start Chat button can also comprise your custom message and you can demonstrate or hide the messenger thumbnail on it. Also, try different buttons shapes – from square to rounded.

Add notifications to attract visitors’ attention

There’s another way to attract visitors’ attention to your chat box. You can add a notification marker to the dialogue bubble, which will show an unread text and make people eager to click at the chat. There’s also an option to add a notification to the title, it will appear after a start-chat trigger has activated.

Color the interface to your taste

You already know what colors to choose to design the most color-matched chat box for your site. So don’t hesitate and paint elements of the interface on your own. You may choose a design for the bubble background and the icon, header background, and button.

DESIGN

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