Ecommerce Chatbot solution for website
- Unlimited Chats & Users
- Advanced AI Model
- Chat Transcript Emailing
- Follow-Up Messages
- Remembers Customers by Name
- Response Formatting Options
- Greeting Text & Display
- Cross-Page Chat Experience
- Auto-Close Inactive Chats
- AI Training with Files and Q&A
- Instruction Generator
- Starter Replies
- Assistant's Name & Avatar
- Chat Bubble Personalization
- Legal Notices Disclaimer
- Return to Last Message Button
- Advanced Design Customization
- 75+ Languages Support
- CSS Editor
- JavaScript Editor
- Coding-Free Editor
- Mobile-Friendly
- Page-Speed Friendly Lazy Loading
- Fast Website Integration
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Here’s what people say about Elfsight AI Chatbot widget
What Is Ecommerce Chatbot Template?
An ecommerce chatbot is a pre-built template for B2B-, B2C-, and C2C- businesses that sell goods/items online. This AI-powered solution will help you handle all the communication with shoppers, even during high-demand periods, like Black Friday or Halloween sales. You no longer need to rely only upon support agents.
Just train your chatbot and create a full knowledge base for your business case. Start guiding customers through a sales funnel, recommend relevant products, answer shipping questions, and highlight ongoing promotions.
You can also include quick conversation starters, like find a product or view seasonal deals, collect data with forms, and send yourself a transcript of each dialog.
Coding is not needed at all. Everything is fast, simple, and free to use.
Businesses Types That Can Use Ecommerce Chatbot
An ecommerce chatbot can benefit almost any business online, including:
- Online retail stores. For online store business owners, a chatbot is a way to reduce the workload on customer support and answer each shopper’s question, even during high-demand times.
- Direct-to-consumer brands. With a personalized AI assistant, you can offer product recommendations and communicate brand offers without overwhelming support teams.
- Dropshipping stores. Explain a return policy or handle delivery terms automatically, without any help from a real agent.
- Digital product sellers. Instantly provide access details, pricing information, and usage instructions for downloadable products.
- Subscription-based businesses. Manage plan inquiries, renewals, and account-related questions around the clock.
FAQ
Why does e-commerce need a chatbot?
Using a chatbot template can help ecommerce businesses in a couple of ways: handle customer support instantly, guide shoppers towards specific products, give personalized recommendations, reduce cart abandonment with follow-ups and special offers, etc. Most importantly, they can lower costs by automating routine tasks while also improving customer satisfaction.
Can a chatbot template suggest alternatives if items are out of stock?
Yes, but before that, you should update the knowledge base to inform the ecommerce chatbot that some items are sold out. Additionally, you can ask it to promote a specific item instead of another.
Can I train this chatbot to handle questions about pricing or product specifications?
Yes, the chatbot should be able to answer the most common questions related to your ecommerce store. To ensure it provides correct responses, please fill up the knowledge base by scanning web pages, adding Q&A pairs, or uploading files.
How to integrate the ecommerce chatbot into the website?
To embed the Ecommerce Chatbot solution on your website, follow these directions:
- Build and train the AI Assistant widget to fit the business requirements.
- Sign in to your Elfsight admin panel or set up a free account.
- Obtain the generated embedding code.
- Go to your website.
- Paste the code into your website builder. It’s that simple!
For a more in-depth guide, there is an extensive blog article about how to add an AI Chatbot to any website. Check it out without any hesitation!
What website platforms does the ecommerce chatbot widget integrate with?
It doesn’t matter which platform or CMS you use: the widget enables you to create your AI Assistant for almost every website. Here is a list of the top 10 frequently used options among our users:
Squarespace, Wix, HTML, Webflow, WordPress, Shopify, Elementor, Google Sites, GoDaddy, iFrame.
Can I use the ecommerce chatbot template for free?
Absolutely. You can build the AI integration with entire feature access using the Free plan, offering all the primary capabilities and personalization options. As you look to enhance your experience, we offer four alternative subscription tiers—Basic, Pro, Premium, and Enterprise—for your selection!
Help with Ecommerce Chatbot Setup and Website Installation
You can rely on these resources to get started: