AI chatbot MCP — ask Claude or ChatGPT about your chats

Q: Which AI Chatbot plans include MCP?

All of them, the free plan included. Every integration works on every plan.

Q: Can my AI assistant see my customers' contact details?

Only masked — for example j***@example.com or +1***4567. That's enough to reason about a lead and not enough to export your contacts; the full contact is in your dashboard.

Q: Can the assistant change anything?

Only one thing: when you confirm an answer to a question the agent couldn't handle, it's added to the agent's knowledge. Everything else is read-only.

Q: Which periods can I ask about?

Rolling windows of the last 7, 30 or 90 days. Custom date ranges aren't supported.

Q: I have several chatbots. Which one does it use?

Any of them: the assistant lists your widgets first and asks about the one you mean. With a single chatbot, it's used automatically.

Overview

Your chatbot talks to customers all day. With MCP, your own AI assistant can read those conversations: ask Claude or ChatGPT what customers want, where your agent struggles and which leads came in, and get the answer from your real chats.

It covers every AI Chatbot widget in your account: conversations and leads, analytics over the last 7, 30 or 90 days, the knowledge base, and the questions the agent couldn't answer — which your assistant can draft answers for and, once you confirm, add to the agent's knowledge.

What you can do

These are the jobs the integration is built for.

Get a weekly report
Ask for the week's numbers with the change from the week before, the top conversation topics and the new leads — a ready prompt does it in one go.
Follow up on leads
Go through new leads with the context of their conversations and get a suggested next step for each.
Close knowledge gaps
Find what the agent couldn't answer, group the questions, draft the answers and, after you confirm, add them to the agent's knowledge.
Search your conversations
Find every chat about pricing, a product or a complaint, and read any of them in full.

Set up

Connection happens inside your AI Chatbot widget. Open the Integrations tab, pick this connector, and follow the steps shown there.

In your AI assistant, add a custom connector (MCP) with the address https://mcp.elfchatbot.com/mcp/ai_chat.
Sign in with your Elfsight account and allow access to your AI Chatbot.
Ask about your chats in plain words, or start one of the ready prompts: weekly report, knowledge gaps review, lead follow-up.

Connected apps and their status are listed in Integrations in your widget, where you can disconnect access at any time.

Requirements

An AI Chatbot widget with conversations.
An AI assistant that supports MCP — for example Claude, ChatGPT or Cursor.

What your assistant can do

Through MCP, your AI assistant gets these tools for your AI Chatbot.

List your AI Chatbot widgets
Search conversations and read one in full
List leads, with their contacts masked (j***@example.com) — the full contact stays in your dashboard
Get analytics for the last 7, 30 or 90 days
Search the knowledge base: files, links, pages, Q&A and text
List the questions the agent couldn't answer
Answer one of them — the answer is added to the agent's knowledge

Frequently asked questions

Which AI Chatbot plans include MCP?

Can my AI assistant see my customers' contact details?

Can the assistant change anything?

Which periods can I ask about?

I have several chatbots. Which one does it use?

Try it on your own website

Paste your website address and watch it build itself. It reads your pages, works out what your business does and drafts how it should speak — then you can ask it something about your own business and see what it says.