Front-desk AI chatbot for salons, spas and med spas
Trusted by small businesses
- 1.5M+conversations a year
- 4.8
G2 · 911 reviews - 4.8
Trustpilot · 191 reviews
Seven jobs your salon AI chatbot does while your hands are busy
Whatever clients ask, it has an answer — or a person who does
- Do you have a slot on Saturday?
- What's in the facial?
- Can I bring my kid?
- Do you sell gift cards?
- Do you use vegan products?
- Do you do eyelash extensions?
- What brand of colour do you use?
- Do you do keratin treatments?
- How long does a balayage take?
- Do you take walk-ins?
- Do you do bridal makeup?
- Is there parking?
- How long does gel last?
- Is waxing painful?
- Do you open on Sundays?
- Can two of us come together?
- Do I need a patch test?
- How much is a men's cut?
- What's your cancellation policy?
- Who's best with curly hair?
- Can I get a consultation first?
- Can I pay by card?
- How often should I get a trim?
- Is there a waiting list?
Your Friday — and your agent's
Your first colour of the day, gloves on
How long does a balayage take?
About 3 hours with toning and a blow-dry, from $180. Very long or thick hair can take a little longer — your stylist confirms the price first.
Answered in seconds
Ten minutes for lunch between clients
I want to go from dark brown to blonde. Can I talk to someone first?
Great idea for a big change! A free 15-minute colour consultation with a stylist is the best start.
Pick a time that suits you:
Consultation booked: Thursday, 5:30
Two cuts and a blow-dry, back to back
I take antibiotics this week. Is it safe to get a chemical peel on Monday?
I can't advise on medicines — our nurse practitioner will check it with you before any peel.
Megan Lee · Nurse practitionerHanded to Megan, your nurse
Feet up on the sofa, phone away
I'm getting married in May. Do you do hair and makeup for me and four bridesmaids?
Congratulations! We do — bridal parties start with a trial, and we can come to your venue on the day.
Leave your name and phone, and our bridal lead will call you about the date.
Chloe555 012 6684New lead: Chloe, a bridal party of five
Before the salon opens, you open your email
- Your AI agentChat transcript — Chloe“Do you do hair and makeup for me and four bridesmaids?” · Chloe, 555 012 6684
- Your AI agentChat transcript — handed to you“I take antibiotics this week. Is it safe to get a chemical peel on Monday?”
- Your AI agentChat transcript — consultation booked“Can I talk to someone first?” · Colour consultation, Thursday 5:30
- Your AI agentChat transcript“How long does a balayage take?”
- 4
- conversations
- 2
- new clients on the way
- 0
- calls you had to take mid-colour
Nobody waited for a call back, and the health question went to the one person who should answer it.
Wherever your clients reach you
Add it to your salon's website
- 1Create your agentPaste your website's address — the agent learns your services, prices, stylists and policies.
- 2Make it yoursPick its name, tone and colours, your booking page link, and the topics it hands to your team.
- 3Add it to your siteCopy one line and paste it into your website builder — no developer needed.
Works with your website builder
Answers in Instagram DMs
Clients find your work on Instagram and ask “how much for this?” in Direct. The agent answers before they message the next salon.
Obsessed with the copper in your last post 😍 How much for that?
Thank you! That's a full copper colour with a gloss — from $150, depending on your hair's length 🧡
New to colour with us? Start with a free patch test:
Answers on WhatsApp
Clients message your salon's number, and the agent replies — with the same knowledge and rules as on your site.
Hi! I'm running 15 min late for my 2 pm, is that OK?
Thanks for letting us know! Your stylist will do her best — if the full service won't fit, she'll talk options with you when you arrive.
Thank you!
See you soon — parking is free behind the salon 🙂
Answers on Messenger
Messages to your Facebook page get an answer in seconds, even when every chair is busy.
Hi, do you do eyelash extensions?
Hi! We do — a classic full set is $110 and takes about 2 hours. Infills are $55 within 3 weeks.
Great, thanks!
Anytime! Want the link to book a set?
Learns your salon. Builds itself.
Builds itself from your website
Paste your website's address and press Enter. The agent goes through your site the way a new receptionist would on day one — the services, the prices, the stylists, the policies, how to find you — and turns it all into its own knowledge and instructions. No setup, no scripts, nothing to fill in.
Asks you what it doesn't know
Your website can't cover everything. When a client asks something it doesn't know, the agent doesn't make it up — it asks you, and from then on answers it by itself.
Never guesses an answer it doesn't have
Asks you with the client's question
Learns from your reply
Hands clients to you when it should
Some questions need a person — and in a med spa, a licensed one. You choose the topics, and the agent hands the conversation over with your contacts instead of guessing.
You choose the topics it hands over
Offers your WhatsApp, email or phone
The chat is in your dashboard and your email
- Every chat in your dashboard
- Each transcript in your email
- Your rules and tone
Try it with your salon's website
- 1. Enter your website
- 2. Shape your agent
- 3. Add to website
The salon and spa AI agent playbook
Show the playbook for
What clients ask about most. Your agent finds most of it on your site — add the rest yourself.
Hair salon knowledge checklist
Tick what your agent already knows; add the rest to its knowledge.
Services and prices
Team
Before and after
Policies
The first thing clients see. Short, in your voice, with one clear next step.
Buttons under the greeting, so clients start with one tap. Pick up to four and drag them into order — lead with the question that fills your chairs.
On your widget 4 / 4
- Do you have a slot this week?
- How much is colour?
- Do I need a patch test?
- Who's best with curly hair?
More ideas
Rules for the moments that need care. Add them in a sentence each — here's how they play out.
Medical questions
Never advise on pregnancy, medicines, skin conditions or suitability for a treatment. Offer the nurse practitioner's contacts.I have rosacea. Will a peel make it worse?
That's one for our nurse, Megan — she'll look at your skin first. Want her WhatsApp?
Results
Never promise a result. Describe what the treatment does and how many sessions people usually book.Will microneedling get rid of my scars?
It can soften their look — most people book 3 sessions. Our nurse will tell you what to expect for your skin.
Prices that depend on the hair
Quote the “from” price and say the stylist confirms the final price before starting.How much will my balayage cost?
From $180 — your stylist confirms the exact price before starting, so there are no surprises.
Free times
Don't promise a slot. Send clients to the booking page to see live times.Is Nadia free at 3 on Saturday?
I can't see her live diary — the booking page shows it. Here's the link to Nadia's times.
Reactions after a treatment
If a client describes a reaction, hand the chat to a person at once and give the phone number.My scalp is burning since my colour yesterday.
I'm sorry — please call us now so the team can help. Here's the salon's number.
Switch these on so questions turn into booked chairs.
- Action buttonsYour booking page, Instagram or the salon's phone, one tap away.
- Human handoffHands medical questions to your nurse and complaints to you.
- Contact formTakes names and phones for bridal parties and the waitlist.
- Follow-upWrites again if a client goes quiet before booking.
- Calendly or Cal.comBooks free colour and skin consultations.
- Google Sheets or HubSpotSends every waitlist and bridal enquiry to your list or CRM.
What salon owners most often miss before going live.
- No rule for medical questionsIn a med spa this one comes first. Add it before going live, with your practitioner's contacts.
- Prices only in a photo of the menuThe agent reads text, not your price list's picture. Put prices on a page, or add them yourself.
- No booking page linkWithout it, the agent can describe a service but can't send anyone to book it.
- Patch test rules nobody wrote downIt's a question every new colour client asks. One line in the agent's knowledge answers it.