Multilingual AI chatbot for hotels and rentals
Trusted by small businesses
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Trustpilot · 191 reviews
Seven jobs your hotel AI chatbot takes off the front desk
Whatever guests ask, it has an answer — or a person who does
- Is breakfast included?
- Do you allow dogs?
- Do you have a cot for a baby?
- Can I cancel for free?
- Can you book us a taxi?
- How far is the beach?
- Is there a lift?
- Can I store my bike?
- Can I check in early?
- Is parking free?
- Is the pool heated?
- Do you have a room with two beds?
- Are rooms air-conditioned?
- Do you have a late checkout?
- Do you host weddings?
- What time does the bar close?
- How do I get from the airport?
- Can I leave my bags after checkout?
- What's the wifi like?
- Is there a gym?
- Is the restaurant open to non-guests?
- Can I pay at the hotel?
- Are there family rooms?
- Do you have group rates?
Your Saturday — and your agent's
Breakfast rush, you're covering the front desk
My flight lands at 8 tomorrow. Can I check in early?
Check-in is from 3 pm, but if your room is ready, early check-in from 11 am is $30. Either way, we keep your bags for free and breakfast is yours from arrival.
Answered in seconds
A quick lunch in the back office
Bonjour ! Avez-vous une chambre vue mer du 14 au 17 juin ?
Bonjour ! Nos chambres doubles vue mer sont à partir de 189 $ la nuit, petit-déjeuner inclus.
Les disponibilités en direct sont sur notre page de réservation :
Sent to your booking page, in French
Checking in a tour group of twenty
My son has a severe nut allergy. Can the kitchen guarantee a nut-free breakfast?
That needs a firm answer from our kitchen, not from me — Sofia will confirm it with you directly.
Sofia Marin · Hotel managerHanded to Sofia, with the guest's question
Off duty at last, on the terrace
We're planning our wedding for next September, about 80 guests. Do you host weddings?
We do — the garden terrace seats up to 100, and wedding guests get a room rate for the weekend. Shall our events manager send you the packages?
Yes please!
Leave your name and phone, and our events manager will call you this week.
Hannah555 017 4420New lead: Hannah, a wedding for 80
Before the breakfast shift, you open your email
- Your AI agentChat transcript — Hannah“Do you host weddings?” · Hannah, 555 017 4420 · 80 guests
- Your AI agentChat transcript — handed to you“My son has a severe nut allergy. Can the kitchen guarantee…”
- Your AI agentChat transcript — sent to booking“Avez-vous une chambre vue mer du 14 au 17 juin ?”
- Your AI agentChat transcript“My flight lands at 8 tomorrow. Can I check in early?”
- 4
- conversations
- 2
- languages
- 0
- left without an answer
Nobody waited until the front desk was free, and the wedding enquiry came to you — not to a travel site.
Wherever your guests reach you
Add it to your hotel's website
- 1Create your agentPaste your website's address — the agent learns your rooms, rates, house rules and how to find you.
- 2Make it yoursPick its name, tone and colours, your booking page link, and the topics it hands over to your team.
- 3Add it to your siteCopy one line and paste it into your website builder — no developer needed.
Works with your website builder
Answers on WhatsApp during the stay
Guests message your hotel's number from the room or the beach, and the agent replies — with the same knowledge and rules as on your site.
Hi! We're in room 12. Where do we get beach towels?
Hi! Beach towels are at the pool bar, free for guests — swap them there any time before 7 pm 🏖️
And what time is checkout tomorrow?
Checkout is at 11 am. Want a late checkout until 1 pm? It's free with a direct booking when the room is free — the front desk will confirm in the morning.
Answers in Instagram DMs
People who find you through a photo ask in Direct, and the agent answers while they are still dreaming about the trip.
That rooftop at sunset 😍 Is it open to non-guests?
It is! The rooftop bar opens at 5 pm for everyone. Hotel guests get a table without booking 🍹
Fancy waking up to that view?
Answers on Messenger
Messages to your Facebook page get an answer in seconds, even on a busy changeover day.
Hi, can we bring our dog?
Hi! Yes — dogs up to 15 kg stay in our garden rooms for $20 a night, with a bed and bowls waiting.
Lovely, thanks!
Anytime! There's a dog-friendly beach 10 minutes away, too.
Learns your hotel. Builds itself.
Builds itself from your website
Paste your website's address and press Enter. The agent goes through your site the way a new receptionist would on day one — the rooms, the rates, the house rules, the restaurant, how to get here — and turns it all into its own knowledge and instructions. No setup, no scripts, nothing to fill in.
Asks you what it doesn't know
Your website can't cover everything. When a guest asks something it doesn't know, the agent doesn't make it up — it asks you, and from then on answers it by itself.
Never guesses an answer it doesn't have
Asks you with the guest's question
Learns from your reply
Hands guests to you when it should
Some questions need a person. You choose the topics, and the agent hands the conversation to your team with your contacts instead of guessing.
You choose the topics it hands over
Offers your WhatsApp, email or phone
The chat is in your dashboard and your email
- Every chat in your dashboard
- Each transcript in your email
- Your rules and tone
Try it with your hotel's website
- 1. Enter your website
- 2. Shape your agent
- 3. Add to website
The hotel AI agent playbook
Show the playbook for
What guests ask about most. Your agent finds most of it on your site — add the rest yourself.
Boutique hotel knowledge checklist
Tick what your agent already knows; add the rest to its knowledge.
Rooms and rates
Arrival and stay
Getting here
Policies
The first thing guests see. Short, in your voice, with one clear next step.
Buttons under the greeting, so guests start with one tap. Pick up to four and drag them into order — lead with the question that brings bookings.
On your widget 4 / 4
- Is breakfast included?
- Can I check in early?
- How do I get from the airport?
- Is there parking?
More ideas
Rules for the moments that need care. Add them in a sentence each — here's how they play out.
Availability and prices
Never promise a room or a price for specific dates. Send guests to the booking page for live availability.Is the sea-view room free on 14 June?
I can't see live availability — the booking page shows it, with the best rate. Here's the link.
Card details
Never ask for card details in the chat. Payments happen on the booking page or at the hotel.Can I give you my card to hold the room?
Please don't share card details here — you can book and pay securely on our booking page.
Allergies and access needs
Explain what's on the site, but hand allergy guarantees and accessibility questions to the manager.Is the bathroom step-free? I use a wheelchair.
Our manager Sofia will confirm the details of the accessible room with you. Want her WhatsApp?
Bookings from travel sites
For bookings made on a travel site, explain that changes and refunds go through that site.I booked on a travel site. Can you change my dates?
Changes to that booking go through the site you booked on. Next time, book direct for free changes up to 48 hours before.
Complaints during a stay
Apologise once and hand complaints to the front desk at once — don't try to solve them in the chat.The air conditioning in room 12 isn't working.
I'm sorry about that — the front desk will send someone now. Tap to call them directly.
Switch these on so questions turn into direct bookings.
- Action buttonsYour booking page, WhatsApp or the front desk's phone, one tap away.
- Contact formTakes names and phones for weddings, groups and room blocks.
- Human handoffHands complaints, allergies and billing to the right person.
- Follow-upWrites again if a guest goes quiet before booking.
- Calendly or Cal.comBooks venue calls and site visits with your events manager.
- Google Sheets or HubSpotSends every group and event enquiry to your list or CRM.
What hotels most often miss before going live.
- No booking page linkWithout it, the agent can describe the room but can't send the guest to book it.
- Prices without what's includedGuests ask about breakfast, tax and parking before anything else. Put them next to the rates.
- No rule for allergiesWithout one, the agent may answer from the menu. Add a rule that hands guarantees to a person.
- House rules only in the booking confirmationPets, quiet hours and check-in times belong on a page — or in the agent's knowledge.