AI chatbot for small & local business that works like a second pair of hands
Trusted by small businesses
- 1.5M+conversations a year
- 4.8
G2 · 911 reviews - 4.8
Trustpilot · 191 reviews
Six jobs your small business chatbot takes off your hands
Whatever they ask, it has an answer — or a person who does
- Are you open today?
- Do you have gift cards?
- How long does it take?
- Is it wheelchair accessible?
- Are dogs allowed inside?
- How far do you deliver?
- What's your cancellation policy?
- Do you do corporate orders?
- Do you deliver?
- Can I come without booking?
- Can I change my booking?
- Do you do discounts for groups?
- Do you work on weekends?
- Do you do weddings?
- Do you have a loyalty card?
- Is there a minimum order?
- Can I pay by card?
- Where do I park?
- Do you do custom orders?
- Can I pick it up today?
- Can you call me back?
- Can I see some of your work?
- Can I add a card message?
- How do I get to you by bus?
Your Thursday — and your agent's
At the flower market before it gets light
Do you deliver on Sundays?
We do, 10 am to 2 pm, for $12 within 5 miles. Order by Saturday evening.
Answered in seconds
Building a wedding arch, hands full of eucalyptus
We're getting married in June. Can we talk about flowers?
Congratulations! 💐 Nina does a free 30-minute consultation — bring photos of what you like.
Pick a time that suits you:
Consultation booked: Thursday, 4 pm
Out on the delivery run
The wreath I ordered for my mother's funeral went to the wrong address. The service is at 5.
I'm so sorry. This needs Nina right now — please call or message her directly.
Nina Park · Owner & floristHanded to Nina at once
Home, feet up, phone on silent
I need 20 centrepieces for a company dinner in May. Can you quote?
We'd love to! Large orders get a custom quote from Nina.
Leave your name and phone, and Nina will call you tomorrow.
Daniel555 016 2045New lead: Daniel, 20 centrepieces
Over coffee, you open your email
- Your AI agentChat transcript — Daniel“I need 20 centrepieces for a company dinner in May.” · Daniel, 555 016 2045
- Your AI agentChat transcript — handed to you“The wreath I ordered went to the wrong address.”
- Your AI agentChat transcript — consultation booked“We're getting married in June.” · Thursday, 4 pm
- Your AI agentChat transcript“Do you deliver on Sundays?”
- 4
- conversations
- 2
- big orders on the way
- 0
- missed calls
You didn't put the shears down once to answer the phone — and the one call that mattered reached you.
Wherever your customers reach you
Add it to your business's website
- 1Create your agentPaste your website's address — the agent learns your services, prices, hours and how to find you.
- 2Make it yoursPick its name, tone and colours, and the topics it hands over to you.
- 3Add it to your siteCopy one line and paste it into your website builder — no developer needed.
Works with your website builder
Answers on WhatsApp
Customers message your shop's number, and the agent replies — with the same knowledge and rules as on your site.
Hi! Can I add a card to my order for tomorrow?
Hi Emma! Of course — cards are free. Type your message in the “Card note” box at checkout, and we write it out by hand.
Done, thank you!
Lovely 💐 Your bouquet leaves the shop at 9 am tomorrow.
Answers in Instagram DMs
People who find your work on Instagram ask in Direct, and the agent answers before they scroll on.
Omg that peony bouquet 😍 can I order one for Friday?
You can! Peonies are in season until July — the bouquet in the post is $68.
Order it here for Friday:
Answers on Messenger
Messages to your Facebook page get an answer in seconds, even when you're up a ladder.
Hi, do you still do the Mother's Day workshop?
Hi! Yes — Saturday the 10th at 11 am, $45 with all the flowers and a vase to take home.
Perfect, how do I sign up?
Book on our Workshops page — it shows how many places are left.
Learns your business. Builds itself.
Builds itself from your website
Paste your website's address and press Enter. The agent goes through your site the way a new assistant would on day one — your services, prices, delivery area, hours, how to find you — and turns it all into its own knowledge and instructions. No setup, no scripts, nothing to fill in.
Asks you what it doesn't know
Your website can't cover everything. When a customer asks something it doesn't know, the agent doesn't make it up — it asks you, and from then on answers it by itself.
Never guesses an answer it doesn't have
Asks you with the customer's question
Learns from your reply
Hands people to you when it should
Some questions need you. You choose the topics, and the agent hands the conversation over with your contacts instead of guessing.
You choose the topics it hands over
Offers your phone, WhatsApp or email
The chat is in your dashboard and your email
- Every chat in your dashboard
- Each transcript in your email
- Your rules and tone
Try it with your business's website
- 1. Enter your website
- 2. Shape your agent
- 3. Add to website
The small business AI agent playbook
Show the playbook for
What customers ask about most. Your agent finds most of it on your site — add the rest yourself.
Florist knowledge checklist
Tick what your agent already knows; add the rest to its knowledge.
Services and prices
Finding you
Orders and bookings
You
The first thing people see. Short, in your voice, with one clear next step.
Buttons under the greeting, so people start with one tap. Pick up to four and drag them into order — lead with the question you get most.
On your widget 4 / 4
- Can you deliver today?
- How much is a bouquet?
- Do you do wedding flowers?
- Are you open on Sunday?
More ideas
Rules for the moments that need care. Add them in a sentence each — here's how they play out.
Urgent problems
If an order went wrong or something is urgent today, don't try to solve it — offer the owner's phone and WhatsApp straight away.My delivery hasn't arrived and the party starts in an hour!
I'm sorry! Please call Nina now — she'll sort it out with you directly.
Pets and health
Never give advice about a pet's health, skin or allergies. Suggest a vet, and offer the team for questions about the service.My dog's skin is red and itchy. Which shampoo should I use?
That's one for your vet. Once they've had a look, we're happy to use any shampoo they recommend.
Prices for custom work
Give the starting price, but never a final quote for custom work. Take the person's contacts instead.How much for the flowers for my whole wedding?
Weddings start at $600 and depend on your plans. Leave your phone and Nina will give you a proper quote.
Availability
Don't promise a time slot or stock. Send people to the booking page, or take their details.Can you fit me in at 10 tomorrow?
I can't see the diary — the booking page shows every free time. Here's the link.
Other businesses
Never talk about competitors. Bring the conversation back to what you offer.The shop on the high street is cheaper.
I can only speak for us: bouquets from $35, with free delivery over $80.
Switch these on so questions turn into customers.
- Contact formTakes names and phones for quotes and callbacks — they land in your dashboard.
- Action buttonsCall, WhatsApp, directions or your order page, one tap away.
- Human handoffHands urgent problems and complaints straight to you.
- Follow-upWrites again if someone goes quiet before ordering.
- Calendly or Cal.comBooks consultations and appointments.
- Google SheetsKeeps every lead in one simple list.
What owners most often miss before going live.
- Hours only in a photoA picture of your opening hours isn't text. Write them on a page, or add them to the agent's knowledge.
- No way to reach you urgentlyAdd your phone or WhatsApp to the handoff, so urgent problems reach you, not a form.
- No prices at all“From $35” is better than nothing — people leave when they can't get a rough idea.
- The agent sounds like a big companyYou're a local business. Pick a friendly tone and write the greeting the way you talk.