Never-on-hold restaurant chatbot for the busiest nights
Trusted by small businesses
- 1.5M+conversations a year
- 4.8
G2 · 911 reviews - 4.8
Trustpilot · 191 reviews
Seven jobs your restaurant chatbot takes off your hands
Whatever guests ask, it has an answer — or a person who does
- Do you have a terrace?
- Do you have gluten-free pasta?
- Is there a set lunch menu?
- Is the kitchen open late?
- Are dogs allowed?
- Do you play live music?
- Can I change my booking?
- Is there parking?
- Is there a dress code?
- Are you open on Sunday night?
- Can we split the bill?
- Do you do takeaway?
- Do you have a private room?
- Is it wheelchair accessible?
- Is the fish fresh today?
- Do you have halal options?
- Can I bring my own wine?
- Do you take walk-ins?
- Do you have high chairs?
- Can I buy a gift voucher?
- Is there a corkage fee?
- Do you charge for service?
- Do you cater for weddings?
- What time is brunch?
Your Saturday — and your agent's
Checking the morning's deliveries
Are you open for lunch today?
We are — from noon, with a two-course set lunch for $24 until 3 pm.
Answered in seconds
Lunch rush, every table full
Can we get a table for six tonight at 8?
Saturday nights fill up fast — the booking page shows every free table for tonight.
Book in a minute here:
Sent to book: 8 pm, six guests
Dinner service, on the pass
My son has a severe nut allergy. Is the pesto pasta safe for him?
Allergies need a person who knows today's kitchen — please talk to Marco before you order.
Marco Bellini · Owner & head chefHanded to Marco, the chef
Closing up, chairs on the tables
Could we book the whole restaurant for a 40th birthday in June?
We'd love to host you! Buy-outs are for 30 to 60 guests, with a set or sharing menu.
Leave your name and phone, and Marco will call you about dates and menus.
Hannah555 013 5521New lead: Hannah, party for 40
Over your first espresso, you open your email
- Your AI agentChat transcript — Hannah“Could we book the whole restaurant for a 40th birthday?” · Hannah, 555 013 5521
- Your AI agentChat transcript — handed to you“My son has a severe nut allergy. Is the pesto pasta safe?”
- Your AI agentChat transcript — sent to reservations“Can we get a table for six tonight at 8?”
- Your AI agentChat transcript“Are you open for lunch today?”
- 4
- conversations
- 46
- covers on the way
- 0
- calls during service
Nobody rang the kitchen mid-service, and the one question that mattered reached the chef.
Wherever your guests reach you
Add it to your restaurant's website
- 1Create your agentPaste your website's address — the agent learns your menu, hours and how to book.
- 2Make it yoursPick its name, tone and colours, and the topics it hands over to your team — allergies first.
- 3Add it to your siteCopy one line and paste it into your website builder — no developer needed.
Works with your website builder
Answers in Instagram DMs
People who see your dishes on Instagram ask in Direct, and the agent answers while they're still hungry.
That lamb in your reel 🤤 is it on the menu every day?
Every evening from Thursday to Sunday — it's for two, and it often sells out by 9, so book early!
Grab a table here:
Answers on WhatsApp
Guests message your restaurant's number, and the agent replies — with the same knowledge and rules as on your site.
Hi! We're running 15 minutes late for our 8 pm table, is that OK?
Hi Sofia! No problem — we hold tables for 15 minutes, so you're fine.
Thank you!
See you soon 🍷
Answers on Messenger
Messages to your Facebook page get an answer in seconds — even in the middle of Saturday service.
Hi, do you do a Sunday lunch?
We do — a family-style Sunday lunch from noon to 4, $32 per person and $12 for kids.
Sounds great!
Want the booking link? Sundays are popular with families.
Learns your restaurant. Builds itself.
Builds itself from your website
Paste your website's address and press Enter. The agent goes through your site the way a new server would before their first shift — the menu, the hours, booking, events, how to find you — and turns it all into its own knowledge and instructions. Menu only in a PDF? Add the file to its knowledge.
Asks you what it doesn't know
Your website can't cover everything. When a guest asks something it doesn't know, the agent doesn't make it up — it asks you, and from then on answers it by itself.
Never guesses an answer it doesn't have
Asks you with the guest's question
Learns from your reply
Hands guests to you when it should
Some questions need a person. You choose the topics, and the agent hands the conversation to your team with your contacts instead of guessing.
You choose the topics it hands over
Offers your phone, WhatsApp or email
The chat is in your dashboard and your email
- Every chat in your dashboard
- Each transcript in your email
- Your rules and tone
Try it with your restaurant's website
- 1. Enter your website
- 2. Shape your agent
- 3. Add to website
The restaurant AI agent playbook
Show the playbook for
What guests ask about most. Your agent finds most of it on your site — add the rest yourself.
Restaurant knowledge checklist
Tick what your agent already knows; add the rest to its knowledge.
Menu
Tables
Visiting
Events and policies
The first thing guests see. Short, in your voice, with one clear next step.
Buttons under the greeting, so guests start with one tap. Pick up to four and drag them into order — lead with the question that fills tables.
On your widget 4 / 4
- Can I book a table?
- Do you have vegan dishes?
- Are you open tonight?
- Do you host private events?
More ideas
Rules for the moments that need care. Add them in a sentence each — here's how they play out.
Allergies
Never say a dish is safe for an allergy. Share what the menu marks, and hand the guest to a person who knows the kitchen.I'm allergic to sesame. Which dishes can I eat?
For allergies, please talk to our team before you order — they check every ingredient with the kitchen. Here's our number.
Tables
Don't promise a table. Send guests to the booking page to see live availability.Is there a table free at 8?
I can't see live tables — the booking page shows every free one. Here's the link.
Complaints
Apologise once, don't argue or offer refunds, and pass the guest to the manager.My food was cold last night.
I'm really sorry. Marco wants to hear about it himself — here's his WhatsApp.
Alcohol
Answer questions about the wine list, state the legal drinking age when asked, and never suggest a way around it.I'm 17, can I order a cocktail?
We only serve alcohol to guests 21 and over — but our house lemonades are great!
Other restaurants
Never talk about competitors. Bring the conversation back to your menu.Is your pizza better than the place next door?
I can only speak for us: our pizza is wood-fired and the dough rests for 48 hours.
Switch these on so questions turn into covers.
- Contact formTakes names and phones for parties, catering and big groups — they land in your dashboard.
- Action buttonsYour reservation page, menu, phone or directions, one tap away.
- Human handoffHands allergies, complaints and events to the right person.
- Follow-upWrites again if a guest goes quiet before booking.
- Calendly or Cal.comBooks tastings and visits to plan an event.
- SlackTells the team about every event enquiry as it comes in.
What owners most often miss before going live.
- The menu only in a PDF or a photoPut it on a page, or upload the PDF to the agent's knowledge — otherwise it can't answer “what's vegan?”.
- No allergy ruleWithout one, the agent may try to help. Add the rule and a person to hand over to before going live.
- An old menu left on the siteLast season's menu means last season's answers. Remove it, or tell the agent which one is current.
- No booking link“Can I book?” is the top question. Give the agent the link so the answer ends in a tap.