Always-on ecommerce chatbot for your online store
Trusted by small businesses
- 1.5M+conversations a year
- 4.8
G2 · 911 reviews - 4.8
Trustpilot · 191 reviews
Seven jobs your ecommerce chatbot takes off your hands
Whatever shoppers ask, it has an answer — or a person who does
- Is this true to size?
- When will it be back in stock?
- Do you have a size chart?
- Do you offer gift wrapping?
- Do you have a shop I can visit?
- Does it come with a receipt?
- Can I send it as a gift?
- Is the fabric see-through?
- Can I wash it in the machine?
- Can I change my order?
- Can I pay in instalments?
- How long do returns take?
- Can I cancel my order?
- Which size is the model wearing?
- How do I use my gift card?
- Do you have petite sizes?
- Do you ship internationally?
- Is the colour like in the photo?
- Is this vegan leather?
- Where are your clothes made?
- Is there a student discount?
- Do you price match?
- Do you restock sold-out items?
- Can I pick up my order?
Your Tuesday — and your agent's
Packing yesterday's orders
Does the linen shirt shrink in the wash?
It's pre-washed, so it barely shrinks. Wash cold and hang it to dry — it softens with every wash.
Answered in seconds
At the post office with 30 parcels
I need a dress for a wedding on Saturday. Will it get here in time?
It will if you order by 2 pm today with Express ($12) — it arrives Thursday or Friday.
Here are the dresses our wedding guests pick most:
Shopper sent to checkout with Express
Shooting the new collection
My order came with a torn seam and I need it for tomorrow. What can you do?
I'm so sorry! Damaged orders go straight to Sam — he'll sort out a replacement with you.
Sam Reyes · OwnerHanded to Sam, the owner
On the sofa, laptop closed
Will the green linen dress be back in a size M?
It's being restocked — I don't have a date yet. Want the team to text you when it's back?
Yes please!
Leave your name and phone, and the team will let you know first.
Priya555 019 3384New lead: Priya
Over coffee, you open your email
- Your AI agentChat transcript — Priya“Will the green linen dress be back in a size M?” · Priya, 555 019 3384
- Your AI agentChat transcript — handed to you“My order came with a torn seam and I need it for tomorrow.”
- Your AI agentChat transcript — sent to checkout“I need a dress for a wedding on Saturday.” · Express shipping
- Your AI agentChat transcript“Does the linen shirt shrink in the wash?”
- 4
- conversations
- 2
- sales on the way
- 0
- left without an answer
Nobody abandoned a cart over a question, and the one unhappy order reached you first.
Wherever your shoppers reach you
Add it to your online store
- 1Create your agentPaste your store's address — the agent learns your products, size charts, shipping and returns.
- 2Make it yoursPick its name, tone and colours, and the topics it hands over to your team.
- 3Add it to your storeCopy one line and paste it into your store's theme — no developer needed.
Works with your store platform
Answers in Instagram DMs
Shoppers who see a post ask “price?” and “link?” in Direct — the agent answers before they scroll on.
Hi! How much is the dress in your last post? 😍
That's the Sage Wrap Dress — $118, in sizes 2 to 16. Free shipping in the US over $75 💚
Here it is:
Answers on WhatsApp
Shoppers message your store's number, and the agent replies — with the same knowledge and rules as on your site.
Hi, do you have the linen shirt in XL?
Hi Jess! Yes — the linen shirt comes in XS to XXL, and the XL fits a 44–46" chest.
Great, I'll order it today.
Perfect — order by 2 pm and it ships today 🙂
Answers on Messenger
Messages to your Facebook page get an answer in seconds — even during a sale weekend.
Does the Black Friday sale include gift cards?
Gift cards aren't discounted, but you can use them on sale items — they stack with the 25% off.
Great, thanks!
Anytime! The sale ends Monday at midnight.
Learns your store. Builds itself.
Builds itself from your store
Paste your store's address and press Enter. The agent goes through it the way a new hire would on day one — the collections, the size charts, shipping, returns, how to reach you — and turns it all into its own knowledge and instructions. No product feeds, no scripts, nothing to fill in.
Asks you what it doesn't know
Your store can't cover everything. When a shopper asks something it doesn't know, the agent doesn't make it up — it asks you, and from then on answers it by itself.
Never guesses an answer it doesn't have
Asks you with the shopper's question
Learns from your reply
Hands shoppers to you when it should
Some questions need a person. You choose the topics, and the agent hands the conversation to your team with your contacts instead of guessing.
You choose the topics it hands over
Offers your WhatsApp, email or phone
The chat is in your dashboard and your email
- Every chat in your dashboard
- Each transcript in your email
- Your rules and tone
Try it with your store's website
- 1. Enter your website
- 2. Shape your agent
- 3. Add to website
The ecommerce AI agent playbook
Show the playbook for
What shoppers ask about most. Your agent finds most of it on your store — add the rest yourself.
Fashion knowledge checklist
Tick what your agent already knows; add the rest to its knowledge.
Products
Shipping
Returns and orders
Offers
The first thing shoppers see. Short, in your voice, with one clear next step.
Buttons under the greeting, so shoppers start with one tap. Pick up to four and drag them into order — lead with the question that keeps people buying.
On your widget 4 / 4
- Which size is right for me?
- When will my order arrive?
- How do returns work?
- Is shipping free?
More ideas
Rules for the moments that need care. Add them in a sentence each — here's how they play out.
Order problems
For damaged, lost or late orders, apologise, don't promise a refund, and hand the shopper to the team.My parcel arrived broken. I want my money back.
I'm sorry! Our team handles damaged orders personally — here's Sam's WhatsApp, he'll sort it out today.
Skin and health
Never give medical advice about skin conditions, allergies or pregnancy. Suggest asking a doctor, and offer the team for product questions.Can I use the retinol serum while pregnant?
That's a question for your doctor. I can share the full ingredient list, so you can show it to them.
Stock and dates
Don't promise restock dates or stock you can't see. Offer to take the shopper's contacts instead.When exactly will the size M be back?
I don't have a date yet — leave your email and the team will write as soon as it's back.
Discount codes
Only mention offers that are on the site. Never make up a code.Can you give me a discount code?
The one offer I can share is 10% off your first order when you join our newsletter.
Other stores
Never talk about competitors or price-match promises. Bring the conversation back to your products.It's cheaper on another site. Will you match it?
I can only speak for us: shipping is free over $75 and exchanges are always free.
Switch these on so questions turn into orders.
- Contact formTakes emails for restocks and phones for order problems — they land in your dashboard.
- Action buttonsYour product, size guide or returns page, one tap away.
- Human handoffHands damaged orders, refunds and wholesale to the right person.
- Follow-upWrites again if a shopper goes quiet mid-question.
- Google Sheets or HubSpotSends every contact to your list or CRM.
- SlackTells your team about every order issue the moment it comes in.
What store owners most often miss before going live.
- Size charts as imagesIf the chart is only a picture, add the sizes as text too, so the agent can quote them exactly.
- No rule for order problemsWithout one, the agent may try to fix a lost parcel itself. Hand those to a person.
- Shipping cutoffs nowhere on the site“Will it arrive by Friday?” is a top question. Write the cutoffs down once.
- A greeting that sells, not helps“Need help with the size?” beats “Check out our new collection!”