Leads
| Created | Name | Phone | Chat | |
|---|---|---|---|---|
| Emma Roberts | emma.r@mail.com | +1 415 555 0132 | ||
| Liam Kowalski | — | +1 312 555 0178 | ||
| Sofia Marino | sofia@studio.co | — | ||
| Noah Chen | noah.chen@mail.com | +1 206 555 0144 | ||
| Ava Thompson | ava.t@mail.com | — | ||
| Lucas Meyer | — | +49 30 555 0199 |
Chat history & leads
Every chat and every lead in one place
Read the conversations your agent has, see the contacts it collects, and get each chat with its lead by email.
Trusted by over 3,000,000 small businesses, agencies and top global brands worldwide
Chats
Read every conversation
See what visitors asked and how the agent answered — each chat whole, in your dashboard. It's the quickest way to learn what your customers want and what your website doesn't tell them.
Every conversation, in full
What visitors ask, in their own words
Questions to add to your knowledge
Leads
Every contact, with the chat it came from
Names, phones and emails the agent collects wait in one list. Open a lead to read the conversation behind it — and call back knowing what the customer needs.
One list of everyone who left contacts
The conversation behind each lead
Sent on to your CRM or sheet
Chat transcripts
Each chat in your inbox
When a conversation ends, its transcript arrives by email — with the lead's details, if the visitor left them. Choose who gets it, and send it from your own address.
Sent when the chat ends
With the lead's details
Your recipients, your sender (custom SMTP)
And more
Your conversations, your way
Transcripts for visitors
Visitors can save their conversation as a text file.
Your team
Invite team members to the account to read chats and follow up on leads.
Recipients
Send transcripts to the people who need them, from your own address.
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