Discord Chat Features
Let your clients reach you any time they want
Give your clients a possibility to talk to you any time they need right from your website. They will be delighted with a quick and effortless chat via Discord, one of the most popular messengers all around the world. Just a click – and the chat window will open to initiate a chat and connect to you.
The most uncomplicated way to integrate Discord Chat
All you need to establish a conversation with clients right on your web page is to get authorized on Discord. Our widget will automatically organize connection with your account and a chat box will be shown on your web page. You’re all set up to read customer messages and send them yours.
Three possible variants of chat positioning on the page
Depending on what you need, your Discord Chat can appear as an expandable bubble – floating or fixed on a certain position – or as an embedded chat window. Floating bubble may be aligned at center, left, or right. It will follow when visitors scroll the page and be visible. An added dialogue window can be placed into the content field, for instance on a product card to help visitors purchase an order.
Define your target audience
Our tool can show only for a selected type of user. You have three variants: all people, only new visitors, or just returning visitors. For instance, restrict the display of the chat to the returning category only, in order to help these users what they failed to in the first visit. Alternatively, you can try to engage as many fresh visitors as possible. Each use case is special.
Revealing the feature where it works best
The chat window can appear on all web pages of the site or only on where you choose. In case you want it just on selected pages – this is easy, just set Specific Pages variant and insert the URLs of selected pages. Meanwhile, the Excluded Pages option is here to limit revealing on those pages where you don’t want it. Displaying on mobile is also not compulsory, if it might interfere with the experience, you are free to conceal it.
Choosing a chat-opening trigger
Discord Chat can be an instrument of attracting customers and increasing the amount of interactions. If you choose one of chat-activating triggers, the chat window will automatically appear and engage a person to start chat. As a trigger, you can set a particular time on the site or certain page, going to a set scroll percentage, or a users’ intention to exit your page.
Alter icon and text of dialogue bubble
Chat bubble is the element that your visitors see first and connect with communication. Picking the right bubble icon may help reflect the main idea of your chat box: customer support, order placing, hotel booking, and so on. We offer a library of thumbnails for various occasions, so you can choose the most suitable. And the bubble text field is here to expose your custom text next to the icon.
Personalizable chat header
There are lots of details of the chat header that you can vary depending on your needs. The picture can be your Discord page photo, or you can choose it from the collection or choose your own. You are free to add the naming of the chat and select a caption. The latter gives five possible options of reply time, prompting when site visitors can expect the message, or a field for your caption text. It supports font and weight options, lists, links, and more.