10 Best Chatbots for Shopify

In the fast-paced world of eCommerce, providing fast, personalized customer service is crucial for success. That’s where a chatbot comes in. 

With a chatbot on your Shopify store, you can engage customers around the clock, answer inquiries instantly, and drive sales through personalized interactions. By automating routine tasks, chatbots help you save time and resources, allowing your team to focus on more complex issues. 

In this article, we’ll highlight the best Shopify chatbots and share tips on how to integrate them for maximum impact on your business.

Best Shopify Bots: Comparison Table

Tool	Key Features	Focus Area	Shopify Integration	Target Use Cases
Elfsight AI Chatbot	Customizable web chatbot, AI-driven automation, multi-language support, and analytics	User engagement, sales	Integrated seamlessly through an easy-to-install widget, compatible with Shopify’s store customization tools.	Designed for automating customer support, improving user engagement, and increasing sales conversions.
Shopify Sidekick	AI assistant for inventory management, analytics, and customer interactions	Shopify operations	Fully integrated within Shopify as a native feature, offering built-in support for merchants using the platform.	Helps Shopify merchants with operational tasks, inventory tracking, and providing insights for growth.
Zowie	AI for customer service, sales automation, and self-service	Customer support, sales	Direct integration with Shopify, allowing easy setup and smooth operation within Shopify stores.	Ideal for automating repetitive customer inquiries, enabling self-service, and driving eCommerce sales.
Intercom	Multi-channel communication, AI-powered chatbots, and live chat features	Customer engagement	Integrates via Shopify’s app store, enabling merchants to connect their stores with Intercom’s robust tools.	Used for improving customer communication, managing live chat, and enhancing sales and marketing efforts.
Gobot	Product recommendation engine, lead generation, and guided shopping	Sales, product discovery	Integrated through Shopify’s app store, providing specialized features for eCommerce merchants.	Focused on increasing sales by guiding customers through product discovery and making personalized recommendations.
Zendesk	AI-driven support tickets, live chat, and helpdesk functionality	Customer service	Integrates with Shopify via a dedicated plugin that connects Zendesk’s support suite with Shopify stores.	Best suited for handling customer support tickets efficiently and streamlining query resolution.
Relish AI	Personalized AI-driven interactions, product recommendations, and order tracking	Conversational marketing	Available through Shopify’s app store, designed for smooth integration with Shopify’s eCommerce platform.	Designed for providing personalized shopping experiences, recommending products, and assisting with order tracking.
HeyDay	AI-powered multi-channel chat, live chat handoff, and FAQ automation	Customer service, sales	Easily integrates with Shopify via the app store, offering support for multi-channel communication.	Ideal for engaging customers across multiple platforms, automating FAQs, and supporting live chat escalation.
ChatSpot	CRM tasks, sales automation, and lead nurturing via AI integration with HubSpot	Marketing, CRM	Indirect integration with Shopify through HubSpot, requiring additional setup to connect systems.	Useful for managing CRM tasks, automating lead nurturing, and supporting marketing workflows.
Jasper Chat	AI for content creation, brainstorming, and customer engagement	Content generation	Limited direct integration with Shopify, but can be used indirectly for content creation and marketing efforts.	Best for generating marketing content, brainstorming ideas, and enhancing customer communication through AI.

1. Elfsight AI Chatbot

Best for: Businesses aiming to automate repetitive customer support tasks and provide tailored shopping experiences.

Elfsight AI Chatbot widget is an ideal solution for Shopify stores looking to enhance customer experiences with 24/7 assistance. Beyond basic customer support, it assists with personalized product recommendations, guiding shoppers toward the items they’re most interested in. 

The Shopify AI chatbot is particularly beneficial for handling repetitive inquiries and offering instant resolutions, freeing up valuable time for merchants to focus on other business operations. With multi-language support, it also ensures businesses can cater to a global audience effectively.

Key features:

• Easy no-code setup. Quickly add the AI chatbot for your Shopify store without any coding skills, making it accessible even for non-technical users.
• Customizable widget. The chatbot seamlessly integrates into Shopify and can be designed to match your store’s branding.
• AI-driven query resolution. Handles a wide range of customer queries, from basic FAQs to detailed product information, ensuring prompt service.
• Training the assistant. Enhance the chatbot’s effectiveness by training it with your own materials, ensuring it aligns with your brand and specific business needs.

Pricing: Starts at $5/month, with higher tiers offering more advanced functionality.

Something to consider: The widget is relatively new to the market and is still undergoing enhancements to expand its features and capabilities. While it already offers robust functionality, some advanced features may be added or refined over time.

2. Shopify Sidekick

Best for: Shopify stores that need a hassle-free, built-in solution for operational and analytical support.

Sidekick is the built-in Shopify chatbot assistant, specifically designed to optimize the daily operations of stores. It provides insightful analytics, helping business owners track inventory levels and sales performance at a glance. 

By integrating directly with the ecosystem, Sidekick ensures a smooth and reliable experience for all users. This AI assistant makes Shopify management tasks easier, allowing merchants to focus on growing their businesses rather than troubleshooting backend processes.

Key features:

• Native Shopify integration. Sidekick is a built-in feature of Shopify, ensuring seamless performance and easy access for users.
• Operational assistance. Automates routine tasks such as order management and report generation, reducing manual work for merchants.
• AI-powered customer support. Provides instant responses to common customer inquiries, improving response times and satisfaction.
• Insights and recommendations. Delivers actionable insights into store performance, guiding merchants in making informed decisions.

Pricing: Included for free with Shopify’s standard plans.

Something to consider: Its features are limited to Shopify’s ecosystem, meaning that businesses that need cross-platform functionality may need to supplement Sidekick with additional tools.

3. Zowie

Best for: Businesses that want to automate customer service and provide a seamless self-service experience.

Zowie is an advanced AI chatbot tailored to eCommerce businesses that helps enhance customer service and drive sales. It excels in automating repetitive customer interactions, such as answering FAQs or tracking orders, saving time for support teams. 

This Shopify bot is particularly effective for businesses aiming to provide self-service options, empowering customers to find quick solutions independently. By offering real-time assistance and product recommendations, Zowie helps boost conversions and enhance the shopping experience.

Key features:

• Personalized experiences. Collects customer data, such as order history, to deliver customized experiences across multiple channels.
• Add-on features. Can be turned into a shopping assistant, which helps Shopify stores enhance conversions and increase the average order value.
• Performance analytics. Offers insights into chatbot interactions, helping merchants optimize their customer support processes.

Pricing: Custom pricing is available based on the size and needs of the business.

Something to consider: The setup process can be time-intensive, especially for smaller teams without dedicated technical resources. 

4. Intercom

Best for: Merchants looking for a solution that combines live chat, AI automation, and lead management to improve customer engagement and support.

Intercom is a powerful platform for businesses that require a blend of live chat and AI-powered customer communication. The platform includes Fin, an AI chatbot designed to automate customer interactions and provide 24/7 support, making it an ideal solution for Shopify sellers. 

Intercom excels in sales and marketing by identifying leads and nurturing them through customized communication, ensuring a seamless customer journey. The platform’s robust analytics help businesses track performance and refine customer engagement strategies.

Key features:

• Live chat and AI automation. Combines real-time messaging with AI, which helps handle routine inquiries and support tasks.
• Multi-channel communication. Engages customers across web, email, and social media for consistent messaging.
• Lead identification and nurturing. Helps businesses identify leads and guide them through the sales funnel with personalized messaging.
• Analytics and insights. Provides data on customer behavior and engagement to inform decision-making.

Pricing: Free trail is available; custom pricing is provided upon request.

Something to consider: Intercom’s pricing structure may not be suitable for smaller businesses with limited budgets or fewer customer interactions. Additionally, the wide array of advanced features may be overwhelming for new users.

5. Gobot

Best for: eCommerce businesses that want to improve product discovery and reduce cart abandonment with interactive, guided shopping.

Gobot is a highly specialized chatbot designed for eCommerce businesses to assist with product discovery and customer engagement. It is particularly effective in guiding customers through the buying process with interactive surveys and quizzes that recommend products tailored to their needs. 

Shopify stores can use this tool to capture leads, boost conversions, and reduce cart abandonment. Its intuitive interface allows for quick setup, even for users with no technical experience. 

Key features:

• Interactive product recommendations. The chatbot uses quizzes and surveys to guide customers toward products that match their preferences.
• Lead capture tools. Helps merchants grow their email lists and customer databases by gathering valuable information during interactions.
• Cart abandonment recovery. Engages with customers to address concerns and encourage checkout completion, reducing lost sales.
• Customizable templates. Offers pre-built chatbot designs that can be tailored to suit your store’s branding and needs.

Pricing: Premium plans are available upon request.

Something to consider: The tool’s primary focus is on product recommendations and guided shopping, which means it lacks robust customer service capabilities.

6. Zendesk

Best for: Shopify stores needing a scalable helpdesk solution with advanced ticketing capabilities.

Zendesk is a comprehensive customer support platform offering AI-driven chatbots for Shopify to streamline helpdesk operations. It excels in managing customer inquiries across multiple channels, ensuring consistent service and quick issue resolution. 

The platform is particularly beneficial for businesses that prioritize robust ticketing systems and efficient workflows. With detailed reporting tools, it provides valuable insights into support performance and customer satisfaction.

Key features:

• AI-driven ticket management. Automates the creation, assignment, and resolution of support tickets to save time and resources.
• Multi-channel communication. Ensures seamless support through email, chat, social media, and phone.
• Help center tools. Includes self-service options like FAQs and knowledge bases to reduce the volume of repetitive inquiries.
• Advanced reporting and analytics. Tracks key metrics to help sellers improve their support strategy and customer satisfaction.

Pricing: Starts at $19/month per agent, with more advanced features available in higher-tier plans.

Something to consider: The platform’s advanced features can be overwhelming for beginners, especially those without prior experience in helpdesk software. Additionally, the costs can add up for businesses with large support teams.

7. Relish AI

Best for: businesses looking to provide a personalized and engaging shopping experience while automating routine queries.

Relish AI focuses on delivering personalized shopping experiences through conversational AI tailored for the Shopify platform. It assists with real-time customer support, including order tracking and answering FAQs, while also providing customized product recommendations.

Thanks to this utility, Shopify customers stay engaged and informed during their shopping journey. Additionally, the assistant’s focus on personalization helps create memorable shopping experiences, boosting customer loyalty.

Key features:

• Personalized shopping assistance. Engages customers with AI-driven conversations that are tailored to their needs.
• Order tracking and FAQ automation. Handles common customer queries, saving time for support teams.
• Conversion optimization tools. Keeps customers engaged with personalized recommendations, helping increase sales.
• Easy setup. Offers user-friendly installation and configuration, even for those without technical expertise.

Pricing: Starts at $29/month, with flexible plans depending on business size and needs.

Something to consider: This Shopify chatbot solution may struggle to handle high traffic or complex customer service scenarios for larger eCommerce stores. Stores with rapidly growing customer bases might require a more scalable solution.

8. HeyDay

Best for: Shopify merchants with a strong social media presence who want to enhance customer communication across multiple channels.

HeyDay by HootSuite is a customer engagement chatbot designed to help merchants connect with customers across multiple platforms, including social media. It automates FAQs, assists with product inquiries, and escalates complex issues to live agents, ensuring smooth communication. 

By offering real-time assistance and proactive messaging, the chatbot helps businesses improve customer satisfaction and retention. This tool also integrates with platforms like Instagram and Facebook Messenger, ensuring that no customer interaction is missed. 

Key features:

• Multi-channel support. Connects seamlessly with social media platforms and integrates with Shopify to streamline customer communication.
• Automated FAQs. Handles repetitive inquiries efficiently, reducing response times and workload.
• Live agent escalation. Transfers complex or sensitive issues to human agents for personalized support.
• Proactive messaging. Sends tailored messages to customers, encouraging them to explore products and complete purchases.

Pricing: Plans start from $99/month for one user. Custom enterprise pricing is available. 

Something to consider: The utility offers fewer customization options compared to other chatbots for Shopify, which might not meet the branding needs of some businesses.

9. ChatSpot

Best for: Businesses using HubSpot who want to enhance CRM and sales automation alongside their Shopify store.

ChatSpot is HubSpot’s AI-powered assistant that helps Shopify merchants automate marketing and CRM-related tasks. It’s particularly valuable for businesses already using the ecosystem, as it integrates indirectly with Shopify through CRM tools. 

This tool assists with lead generation, personalized communication, and automating sales processes, reducing the workload for busy teams. Its AI capabilities make it an excellent choice for merchants who want to optimize workflows and maintain a professional touch in customer interactions. 

Key features:

• CRM and sales automation. Helps merchants streamline workflows and manage customer relationships effectively.
• Audience segmentation. Integrates customer and sales data to create detailed audience segments based on purchasing habits and behavior patterns.
• Metrics tracking. Monitors key performance indicators such as abandoned cart recovery rates to optimize business strategies.
• Workflow optimization. Reduces manual effort by automating repetitive sales and marketing tasks.

Pricing: Included with HubSpot plans starting at $50/month.

Something to consider: Using the chatbot requires a HubSpot subscription. Additionally, the lack of direct Shopify integration may also require additional workarounds for seamless functionality.

10. Jasper Chat

Best for: Businesses looking to enhance their marketing content and automate customer communication.

Jasper Chat is an AI-powered tool that excels in generating creative content and assisting with customer interactions. While it is not designed exclusively for Shopify, it can support merchants in creating product descriptions, drafting marketing messages, and engaging customers with polished communication. 

The tool’s AI capabilities make it a valuable companion for brainstorming and automating content-related tasks. By reducing the time spent on copywriting and ideation, business owners can focus on other aspects of their store. 

Key features:

• Content generation. Produces high-quality copy for product descriptions, marketing campaigns, and customer messages.
• Creative brainstorming tool. Assists merchants in generating ideas for ads, blogs, and promotional content.
• Customer engagement support. Automates communication with polished, professional messaging.
• Marketing message drafting. Helps create compelling copy to boost eCommerce sales.

Pricing: Starts at $49/month, with premium features available in higher tiers.

Something to consider: This solution is not specifically designed for eCommerce, which means some of its features may need manual adjustments to fit Shopify use cases. 

How to Pick the Best Shopify Chatbot for Your Needs

Choosing the right chatbot for your Shopify store depends on your business goals — whether you prioritize customer support, sales, or content generation. Here’s a streamlined guide to help you select the best option for your store.

For easy setup and Shopify integration

For those looking for a straightforward, Shopify-native solution, Shopify Sidekick and Elfsight AI Chatbot are great options.

Sidekick is integrated directly into Shopify, offering seamless support for inventory management and order inquiries. Elfsight AI Chatbot is also simple to implement, offering highly customizable interactions that can match your branding needs without any coding.

For all-in-one customer support and engagement

If you’re looking for a comprehensive solution that covers customer support, sales, and marketing, Zendesk and Intercom are excellent choices.

Zendesk excels in managing support tickets and automating customer service across multiple channels, making it ideal for businesses that need to scale their support. Intercom, on the other hand, offers a broader range of tools with chat automation, live chat, and performance analytics, suitable for businesses that want an all-encompassing communication platform.

For personalized shopping experience and sales optimization

If your focus is on boosting sales with product recommendations and engaging customers, Zowie and Gobot are top contenders.

Gobot specializes in product discovery through interactive surveys and quizzes while capturing valuable leads to help grow your customer base. Zowie also uses AI to guide customers with personalized product suggestions and increase conversions.

Both tools excel in engaging customers and driving sales, but Zowie offers a more streamlined experience for Shopify merchants.

For social media and marketing

If you want to leverage social media engagement, HeyDay is ideal for businesses with a strong social presence. It integrates with Instagram, Facebook, and other platforms, allowing you to engage customers wherever they are.

For marketing content, Jasper Chat is perfect, as it helps generate copy for product descriptions, emails, and social media posts.

By considering your store’s goals and customer engagement strategies, you’ll find the right chatbot to improve your operations and enhance customer satisfaction.

Benefits of AI Chatbots for Online Stores

AI chatbots offer numerous advantages for online stores, providing both efficiency and enhanced customer experiences. Here’s how they can benefit your business:

• 24/7 customer support. AI chatbots are available around the clock, ensuring that customers can receive assistance at any time, regardless of time zones. This continuous availability enhances customer satisfaction by allowing them to get immediate responses to inquiries, even during off-hours.
• Improved customer engagement. AI chatbots can personalize interactions, making customers feel valued and understood. By collecting and analyzing customer data, chatbots can recommend products based on browsing history, purchase behavior, or preferences.
• Faster response times. Instant responses to customer inquiries are one of the biggest benefits of AI chatbots. They can quickly provide information about products, order statuses, and shipping details, reducing the wait time for customers.
• Cost savings. With AI chatbots handling repetitive tasks like answering frequently asked questions, processing orders, and assisting with product recommendations, businesses can reduce the need for additional customer support staff.
• Boosted sales and conversions. AI chatbots can help guide customers through the purchase journey, recommending products, upselling, and cross-selling based on customer preferences. By offering personalized suggestions and reminders (such as abandoned cart notifications), chatbots help maximize revenue for online stores.
• Better data insights. AI chatbots collect valuable data during customer interactions, providing insights into customer preferences, pain points, and frequently asked questions. This data can be used to optimize marketing strategies, improve the shopping experience, and identify areas for improvement.
• Enhanced scalability. As your business grows, Shopify chatbots can easily scale to handle an increasing volume of customer interactions. Unlike human agents, they can simultaneously manage multiple conversations, ensuring that your store can maintain a high level of customer service.

AI chatbots are becoming an essential tool for online stores. Their ability to provide 24/7 assistance, personalize shopping experiences, and scale with your business makes them an invaluable asset in today’s eCommerce landscape.

FAQ

Conclusion

Incorporating AI chatbots into your Shopify store offers numerous advantages, from enhancing customer support to boosting sales and improving overall engagement. Whether you’re looking for a simple, user-friendly solution like a website widget or exploring more complex platforms for in-depth customer service, the right chatbot can significantly streamline your operations. 

By selecting a tool that aligns with your business goals, you can provide a seamless, personalized shopping experience for your customers. As AI technology continues to evolve, leveraging chatbots in your eCommerce store will not only improve efficiency but also position your business to succeed in the competitive online marketplace.