After hundreds of solved issues via email we came to the idea of improving our existing customer support in order to provide our customers with the best support there is. For now, if you faced any issue related to our products, there is all-new Elfsight Help!
Support is essential for any product. No matter how good a product is, there is a high possibility that some customers may face problems. This is where support goes in the game. It defines the relationship with clients and should be taken into account as well as product’s quality.
Elfsight Support Rushes to RescueAll you need to do before getting help from us is to sign in/register in our Support Center and provide us with the following information:
- Select a category First thing we should know is what plugin you use in order to sort out necessary recommendations exactly for your case.
- Name the subject of your query Faced some general issue or would like to discuss something concerning your plugin? Let us know the reason of your address to support center.
- Specify URL to your website Give us a link so that our support team can immediately inspect your plugin for errors and find a solution in a flash.
- Introduce yourself Let us know your name and email address so we can contact you as soon as there will be a solution to the emerged issue.
- Select a password Register in Ticksy system to submit your ticket. Don’t forget to repeat it.
- Describe your issue in detail What’s wrong with your plugin? Your description will help us understand the reason for such issue and eliminate it quickly.
- Visualize your issue You can also attach files(s) obviously showing us how your issue affects the plugin.
We will answer your reply in the shortest period of time if you give us as many concrete details of your issue as possible.Please, note that we help our customers only in Support Center. If you have any pre-purchase question about our plugins then you are free to contact us via comments on CodeCanyon on the chosen product’s page. You can visit Support Center at any time from CodeCanyon or from our website. On CodeCanyon you have to choose your purchased plugin, find “Support” section, click on the link and you will be redirected to the “Submit a Ticket” page.
Your Plugin Is in Reliable HandsWe always do our best not only to present high-quality plugins, but also to offer all our customers first-rate support.
Submit your ticket and we will help you within the shortest possible period of time!