Human handoff

A person from your team, when it matters

When the agent can't help, or a visitor brings up a topic you chose, it offers someone from your team — with their photo, role and a way to reach them.

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A person from your team, when it matters
Velo WorksOnline

My order arrived damaged.

I'm sorry about that — our support lead will sort it out:

Daniel OrtizCustomer support lead

Handles returns, repairs and replacements.

WhatsAppEmail
Write your message...

Trusted by over 3,000,000 small businesses, agencies and top global brands worldwide

Triggers

You decide when a person steps in

The card appears when a visitor asks for a person, when the agent can't answer, or when the conversation touches a topic you chose — and on the other triggers you set.

  • A visitor asks for a human

  • The agent can't answer

  • Up to 10 keywords: refund, complaint, urgent…

  • A disliked answer, or no reply for a while

  • Your own trigger, in your words

You decide when a person steps in

The card

A real person, not a ticket number

Visitors see who will help them: a photo, a name, a role and a line about them — and the buttons to get in touch right away.

  • Photo, name and position

  • A short bio

  • Buttons to reach them

A real person, not a ticket number
Velo WorksOnline

Can I talk to someone about a bike for my team of 20?

For orders like this, talk to our sales manager:

Emma NovakBusiness sales

Builds fleets for teams and companies.

CallEmail
Write your message...

Where they reach you

On WhatsApp, by phone or by email

The card's buttons take the visitor straight to your team where you already work: WhatsApp, a call, an email, Telegram, Messenger and more.

Action buttons
On WhatsApp, by phone or by email
Route users to your team
Why it helps

The agent answers, your team closes

No dead ends

A visitor who needs a person always gets a way to reach one.

Your team's time

People step in for the cases that need them, not for every question.

Where you already work

Visitors reach you on WhatsApp, by phone or by email.

Your rules

Add rules for when to offer a person, in plain words.
Agent profile

The chat in your inbox

Each conversation's transcript comes by email, so you know what was said.
Chat transcripts

The right person

Show the teammate who handles the topic: sales, support, a manager.

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Human handoff FAQ