Artificial intelligence is revolutionizing the way businesses interact with their customers, offering smarter, faster, and more personalized solutions. Among its most impactful applications, AI chatbots have emerged as indispensable tools for enhancing website engagement and streamlining communication.
WordPress chatbots offer the perfect blend of functionality and ease, empowering website owners to provide instant support, gather insights, and boost conversions. With so many options available, it’s essential to choose one that aligns with your goals and integrates smoothly into your workflow.
To help you decide, we’ve compiled a list of the 10 best chatbots for WordPress. Let’s explore the top options!
Top Chatbots for WordPress: Comparison Table
| Platform | Primary features | Best for | Pricing | Easy of in tegration with WordPress |
|---|---|---|---|---|
| Elfsight AI Chatbot | AI-powered chatbot widget, user-friendly customization, and multi-language support | Creating general-purpose website chatbots | Free plan; paid plans begin at $5/month | Very easy (WordPress Chatbot plugin) |
| HubSpot Chatbot Builder | Lead generation, customer support, integrated with HubSpot CRM, drag-and-drop builder | Businesses with existing HubSpot CRM | Free plan; paid plans begin at | Easy (HubSpot plugin for WordPress) |
| AI Power | AI-driven natural language understanding, custom intents, and support for GPT-based AI | Advanced conversational AI needs | Free plan; paid plans begin at $9.99/month. | Easy (dedicated WordPress plugin) |
| Landbot.io | Visual chatbot builder, multi-channel support (web, WhatsApp), and advanced workflows | Conversational marketing and surveys | Part of subscription plans only, the price starts at $45/month | Moderate (via API or code snippet) |
| Smartsupp | Live chat with chatbot integration, analytics for e-commerce, video recordings | E-commerce businesses | Chatbot is part of subscription plans only; the price starts at $14/month | Easy (plugin available) |
| Kommunicate | Hybrid chatbot/live chat solution, AI integration, support for human-agent handoff | Scaling businesses needing human support | Subscription plans only, the price starts at $83.33/month | Moderate (integration using plugin/API) |
| Collect.Chat | Drag-and-drop chatbot builder, pre-built templates, and focus on lead generation surveys | Lead generation and feedback collection | Free plan; paid plans begin at $24/month | Easy (dedicated WordPress plugin) |
| Customer.ai | Omnichannel support, lead generation, Facebook Messenger and SMS integration | Businesses needing multi-channel chat | Subscription plans only, the price starts at $199/month | Very Easy (WordPress plugin) |
| BotPenguin | AI-driven chatbot creation, multi-channel integration, and affordable pricing | Budget-conscious small businesses | Free plan; paid plans begin at $15/month | Moderate (via script embedding or plugin) |
| Chatra | Real-time live chat, simple chatbot features, and easy integration | Small to mid-sized businesses | Free plan; paid plans begin at $25/month | Easy (plugin available) |
1. Elfsight AI Chatbot
Best for: Small to medium-sized businesses looking for an affordable, user-friendly chatbot to automate customer interactions and increase engagement.
Elfsight’s AI Chatbot widget is an intuitive and powerful plugin for WordPress that can be used as an additional resource to help address customer inquiries efficiently. With AI-driven responses, the tool automates support, collects leads, and engages visitors.
The plugin is entirely customizable, enabling businesses to choose the design that aligns with their website’s branding. The chatbot supports multiple languages, making it ideal for global audiences. The no-code setup ensures accessibility for all skill levels.
Key features:
- AI-powered responses. Leverages artificial intelligence to provide instant and accurate answers to customer queries, ensuring smooth and efficient communication.
- Customizable design. Allows users to modify colors, fonts, and layouts to match their website’s branding, creating a c.nsistent and professional appearance.
- Multi-language support. Supports a wide range of languages, making it an excellent choice for businesses with an international customer base.
- No-code integration. Features an easy setup process that doesn’t require any technical expertise, enabling users to install the chatbot quickly.
- Pre-built templates. Offers 30+ ready-to-use chatbot templates for common use cases, reducing the time needed for setup and customization.
- Mobile-friendly interface. Ensures a seamless experience for mobile users, maintaining engagement on all devices.
Pricing: Free plan is available for basic usage; paid plans start at $5/month.
Something to consider: As a new chatbot, it is yet to improve over time as the features evolve.
See the AI Chatbot for WordPress on action – try our free editor!
2. HubSpot Chatbot Builder
Best for: Businesses that use HubSpot CRM and want to streamline customer support, lead generation, and marketing automation.
The HubSpot Chatbot Builder is a feature-rich tool that integrates seamlessly with HubSpot’s CRM, providing businesses with a unified approach to managing customer interactions. It simplifies the creation of bots for tasks like lead generation, appointment scheduling, and customer support through an intuitive drag-and-drop interface.
With the deep CRM integration, every conversation is logged for future reference, making it easy to track and nurture leads. The connection to other HubSpot tools enables users to create a cohesive marketing and customer service strategy.
Key features:
- Seamless CRM Integration. Directly integrates with HubSpot CRM, allowing users to manage customer data and interactions in one centralized platform.
- Drag-and-drop interface. An intuitive chatbot builder that lets users create and customize chatbots without coding skills.
- Lead generation tools. Equipped with pre-built workflows to capture leads and convert them into customers through automated follow-ups.
- Email and workflow automation. Connects the chatbot to email campaigns and workflows, creating a unified engagement strategy.
- Performance analytics. Provides detailed insights into user engagement and chatbot effectiveness to inform optimization efforts.
- Live chat handoff. Includes an option for bots to escalate complex queries to human agents, ensuring high-quality customer support.
Pricing: The free plan Includes basic chatbot functionality with limited customization options. Paid plans start at $50/month as part of the Marketing Hub Starter package, unlocking advanced features like email automation and detailed analytics.
Something to сonsider: While highly functional, the tool’s advanced features are available only in higher-tier HubSpot plans, which may be expensive for smaller businesses.
3. AI Power
Best for: Businesses looking for sophisticated AI-driven chatbots that can handle complex queries and provide personalized responses.
AI Power is a state-of-the-art WordPress plugin that brings advanced AI capabilities to websites. By leveraging GPT-based models, it allows businesses to build chatbots that deliver intelligent, natural conversations.
The plugin is highly customizable, enabling users to define intents, responses, and conversational flows tailored to their audience. The support for multi-language interactions makes it suitable for businesses operating in diverse markets.
Key features:
- Advanced GPT-based AI. Uses cutting-edge natural language processing to create chatbots that understand and respond intelligently to user queries.
- Customizable conversational flows. Allows businesses to design unique workflows, ensuring the chatbot aligns with specific customer needs.
- Analytics integration. Tracks user interactions and provides performance data to refine and improve the chatbot over time.
- Flexible API support. Enables integration with external tools and platforms for enhanced functionality.
- Responsive design. Adapts to mobile and desktop screens, ensuring an optimal user experience across all devices.
Pricing: Comes as a part of app package. A free plan is available for basic usage. Paid plans begin at $9.99/month.
Something to consider: It may need some time to adjust and fine-tune responses, as the default setup might not always provide personalized interactions right away.
4. Landbot.io
Best For: Businesses and marketing teams looking to create visually engaging and interactive chatbot experiences to capture and nurture leads.
Landbot.io is a visually focused chatbot creator that simplifies creating interactive conversational workflows. With its drag-and-drop interface, users can design complex conversation trees without any coding knowledge.
The platform supports integration with popular communication channels like WhatsApp and Messenger, making it a versatile solution for businesses seeking to engage customers across multiple platforms (only in paid plans). Additionally, Landbot offers analytics tools to track campaign performance and optimize user interactions.
Key features:
- Intuitive visual interface. A drag-and-drop builder allows users to create engaging workflows easily, without requiring technical expertise.
- Custom branding. Offers extensive customization options to match the chatbot’s appearance with the company’s branding.
- Detailed analytics. Tracks user behavior and conversation success rates to help refine and improve the chatbot.
- Integration with other tools. Works with Zapier, Slack, Sendgrid, and Google Analytics for improved automation and tracking.
- Power-ups. Includes features like human takeover, Bricks, Goals, and custom code to enhance chatbot functionality.
Pricing: While the tool has a free plan, that AI assitant is not included in it. Paid plans start at $45/month, offering access to advanced features like conditional logic and multi-channel integration.
Something to consider: Landbot lacks a dedicated WordPress plugin, which means users must rely on manual embedding or API integrations.
5. Smartsupp
Best for: eCommerce businesses and service providers aiming to enhance customer engagement and analyze user behavior.
Smartsupp is a customer engagement platform that integrates live chat, chatbots, and visitor tracking into a single solution. Designed for WordPress, it enables businesses to provide personalized interactions while automating repetitive tasks.
Thanks to the advanced tracking features, this plugiun allows businesses to monitor user behavior, gaining valuable data into customer journeys. The tool also supports video recording of user sessions, offering unique insights into website interactions.
Key features:
- Live chat and chatbot integration. Combines AI-powered tool with live chat for efficient customer interactions.
- Visitor tracking. Monitors real-time user behavior on the website to help businesses understand visitor intent and engagement.
- Multilingual support. Offers language flexibility for businesses with international customers.
- Customizable widget design. Aligns with website branding by allowing customization of the chat widget’s appearance.
- Analytics dashboard. Delivers actionable insights on chat performance and customer behavior.
Pricing: Free plan includes basic live chat with the automatic message feature. To use chatbots for automation and lead generation, you’ll have to get a paid plan. The price start at $14/month.
Something to consider: The free plan does not provide access to the chatbot capabilities, which could be a constraint for those companies with limited resources.
6. Kommunicate
Best for: Businesses of all industries looking for a scalable solution that integrates live chat with AI-powered automation.
Kommunicate is a customer support solution that blends live chat, AI-powered chatbots, and third-party integrations to enhance user engagement. Its AI-driven automation can handle FAQs, book appointments, and qualify leads, while the live chat feature allows agents to step in for more complex queries.
Integration with tools like Zendesk and HubSpot ensures seamless ticketing and CRM management. The plugin also offers a rich customization interface, enabling businesses to align the chat experience with their branding.
Key features:
- AI Chatbot automation. Handles routine queries, freeing up agents for high-priority tasks.
- Live сhat integration. Allows agents to take over conversations when users need personalized assistance.
- Multi-channel support. Engages customers via websites, mobile apps, and messaging platforms.
- Third-party integrations. Connects with CRM and helpdesk tools like HubSpot, Zendesk, and Salesforce.
- Conversation analytics. Provides detailed insights into chatbot history and agent performance to optimize customer interactions.
Pricing: No free plan is available for this solution. Paid plans start at $83.33/month, with additional features like advanced AI customization and integrations.
Something to consider: The pricing can be steep for small businesses needing multiple integrations and advanced chatbot features.
7. Collect.Chat
Best for: Businesses focusing on lead collection, customer feedback, and interactive forms.
Collect.Chat is a unique chatbot solution that focuses on conversational forms to collect leads, feedback, and customer insights. This WordPress chatbot plugin features an intuitive drag-and-drop builder for creating interactive bots without requiring coding skills.
The platform is ideal for surveys, appointment bookings, and customer support automation. The analytics dashboard provides insights into user interactions, helping businesses refine their chat flows for better engagement.
Key features:
- Drag-and-drop builder. Simplifies bot creation with an easy-to-use, no-code interface.
- Survey and feedback collection. Ideal for gathering user opinions, booking appointments, and generating leads.
- Conversational forms. Turns static forms into engaging, conversation-driven interactions.
- Analytics dashboard. Tracks performance metrics like completion rates and engagement levels.
- Integrations. Connects with Slack, Zapier, and Google Sheets for enhanced workflow automation.
Pricing: Free plan is available with essential features for creating conversational forms. Paid plans start at $24/month, offering advanced customization, analytics, and integrations.
Something to consider: Collect.Chat is not ideal for businesses looking for AI-driven conversational intelligence, as it primarily focuses on forms.
8. Customer.ai
Best for: Marketers and small to medium-sized businesses aiming to streamline customer engagement across multiple channels.
Customer.ai (formerly Mobile Monkey) is a comprehensive chatbot and customer engagement platform designed for WordPress and beyond. Known for its AI-powered automation, the tool helps businesses generate leads, respond to FAQs, and drive sales.
The platform offers omnichannel capabilities, allowing businesses to connect with customers via web chat, SMS, and social media. The robust integrations with CRMs, email marketing tools, and ad platforms enable seamless marketing automation.
Key features:
- Omnichannel support. Integrates with web chat, SMS, and social media for consistent user experiences.
- AI-powered automation. Handles lead generation, customer queries, and drip campaigns with minimal manual effort.
- Ad retargeting tools. Helps businesses retarget website visitors with highly relevant ads.
- Analytics and insights. Tracks user interactions to inform engagement strategies.
- Multi-user collaboration. Allows team members to work together on campaigns and customer support.
Pricing: No free plan is offered. Paid plans start at $199/month, including advanced analytics, SMS marketing, and integrations.
Something to consider: The learning curve can be steep for users unfamiliar with omnichannel marketing tools.
9. BotPenguin
Best for: Small to medium-sized businesses seeking a cost-effective, easy-to-use chatbot solution for multiple platforms.
BotPenguin has a dedicated user-friendly chatbot plugin for WordPress that allows to create AI-driven bots without any coding skills. The platform offers multi-channel support, enabling businesses to deploy chatbots across websites, social media, and messaging apps.
With this tool, it’s easy to design chat workflows for various purposes, such as lead generation, appointment booking, and customer support. The AI capabilities allow bots to understand and respond naturally to user queries.
Key features:
- AI-powered conversations. Enables natural language processing to provide intelligent and engaging interactions.
- No-code bot builder. Simplifies the creation process with a drag-and-drop interface, eliminating the need for technical skills.
- Multi-channel deployment. Allows businesses to use chatbots across websites, Facebook, WhatsApp, and more.
- ChatGPT integration. Allows to embed ChatGPT for even better performance of your chatbot.
- Real-time analytics. Tracks chatbot performance and user engagement to improve effectiveness.
Pricing: The free plan is offered with basic features. Paid plans start at $15/month, unlocking advanced capabilities.
Something to consider: The interface can feel slightly outdated compared to more modern chatbot platforms, which might affect the user experience during bot customization and setup.
10. Chatra
Best for: Small and medium-sized businesses looking for an easy-to-use chat solution with live chat and basic chatbot capabilities.
Chatra is a live chat and chatbot platform tailored to small and medium-sized businesses. Its real-time chat capabilities enable businesses to connect with website visitors instantly, while its AI chatbots automate responses for common queries.
This WordPress plugin offers a clean, user-friendly interface and supports group chats for efficient customer handling. The tool also includes offline messaging features, ensuring no customer query goes unanswered.
Key features:
- Real-time chat and chatbot. Enables instant communication and automated responses for seamless support.
- Group chat support. Allows multiple team members to collaborate on customer queries in real time.
- Offline messaging. Ensures customers can leave messages when agents are unavailable.
- Integrations with tools. Works with Slack, Zapier, and email marketing platforms for streamlined workflows.
- Visitor typing insights. Provides visibility into what users are typing before they hit send, allowing agents to prepare responses.
Pricing: Free plan is available with limitated number of chats. Paid plans start at $25/month per agent.
Something to consider: The solution offers limited chatbot automation features, as it primarily focuses on live chat, making it less suitable for businesses looking for advanced AI-driven interactions.
How to Choose the Best Chatbot for WordPress
Selecting the right tool for your needs is 50% of success. Let’s explore some use cases for the WordPress chatbot plugins we’ve discussed to ensure you’re picking the best solution for your business.
⚡ Quick and Easy Integration
If you’re looking for an easy-to-integrate, user-friendly chatbot plugin for your WordPress website, Elfsight AI Chatbot is an excellent choice. It allows quick integration without needing coding skills, so it’s a great choice for businesses seeking a hassle-free setup.
🚀 Lead Generation and Sales Automation
For businesses aiming to automate their lead generation process and streamline sales workflows, chatbots can be a game-changer.
HubSpot Chatbot Builder is ideal for businesses already using HubSpot’s CRM, enabling seamless lead qualification and automated follow-ups. It integrates easily with the CRM, allowing for smooth sales funnel management.
Landbot.io, with its visual and interactive interface, is perfect for creating engaging lead generation chatbots that guide visitors through personalized conversations. It’s particularly effective for businesses focused on enhancing customer interaction through dynamic and automated processes.
Customer.ai is a great solution for companies looking for omnichannel communication, offering integration with platforms like Facebook Messenger and SMS to ensure leads are captured across various touchpoints.
Lastly, BotPenguin allows users to create AI-driven workflows for personalized lead qualification, making it ideal for startups and small businesses that want a powerful chatbot without breaking the bank.
🤝 Customer Support and Service Automation
Automating customer service can save time and resources while improving customer satisfaction. Smartsupp offers a combination of live chat, chatbot functionality, and analytics. It’s great for e-commerce businesses that want to provide timely support while capturing user insights. The live chat feature ensures customers can reach a human agent when needed.
Kommunicate is a hybrid solution that blends AI automation with live chat, making it ideal for businesses that want to scale customer support while ensuring smooth handoffs to human agents when necessary. It also integrates with popular tools like Zendesk and Intercom, enhancing its functionality.
Chatra, on the other hand, focuses on minimalist live chat, with automation features that can handle simple inquiries and provide businesses with real-time interaction capabilities, making it ideal for small to mid-sized businesses in need of straightforward customer support.
🤖 AI-Powered Chatbots for Increased Engagement
When it comes to creating highly personalized experiences for visitors, AI Power offers a chatbot with natural language processing (NLP), enabling businesses to automate complex customer interactions. It’s designed to handle user queries intelligently, providing personalized recommendations or directing customers to the right department.
Elfsight AI Chatbot plugin provides a user-friendly and customizable solution with advanced AI capabilities. It can be trained to offer personalized experiences, remembering previous customer interactions to enhance engagement over time. By tailoring interactions to individual users, it helps businesses stand out and build stronger connections with their audience.
✎ Survey and Feedback Collection
For businesses focused on gathering valuable customer insights through surveys and feedback, Collect.Chat is an excellent choice. This tool allows to create conversational surveys that engage visitors and gather feedback in a more interactive way. It’s perfect for businesses looking to collect data in a non-intrusive, conversational format.
Benefits of WordPress Chatbot for Your Business
Implementing a chatbot on your website can provide several advantages to your business. Here are some key benefits that a WordPress chatbot can offer:
| Benefit | Description |
| Instant customer interaction | Chatbots respond immediately to user inquiries, reducing wait times and improving the overall visitor experience. |
| 24/7 support | With chatbots, businesses can offer constant support, ensuring customer queries are addressed even outside regular business hours. |
| Lead capture automation | Chatbots can automatically collect contact information and qualify leads, allowing businesses to nurture potential customers without manual effort. |
| Efficient query handling | By answering frequently asked questions and resolving common issues, chatbots free up time for support teams to focus on more complex tasks. |
| Reduced operational costs | Chatbots reduce the need for dedicated staff to handle repetitive tasks, leading to potential savings on customer service costs. |
| Tailored customer interactions | AI-driven chatbots adapt responses based on user inputs, creating more personalized and relevant conversations that improve customer satisfaction. |
| Higher conversion rates | By guiding users through the buying process, chatbots help address concerns and provide instant assistance, increasing the likelihood of conversion. |
| Customer insights & feedback | Chatbots can collect valuable data from users, providing businesses with insights into customer preferences and potential areas for improvement. |
| Faster response times | Chatbots provide quick responses, reducing the need for customers to wait for live agents and improving the efficiency of support. |
How to Add a Chatbot Plugin to WordPress?
Integrating a chatbot into your WordPress site is a straightforward process that doesn’t require technical expertise. Here’s a simple step-by-step guide to get your chatbot up and running:
- Open the widget editor. Start by entering your website URL or business information to configure your chatbot.
- Set up bot behavior. Customize your chatbot’s responses, greeting message, and additional instructions for visitors.
- Adjust the design and settings. Modify the appearance, colors, and theme of the chatbot to ensure it matches the look and feel of your website.
- Publish and embed. Once satisfied with the setup, copy the embed code and add it to your site. You’re all set!
For a more detailed guide, check our article on how to embed the AI Chatbot widget to your website.
FAQ
Is there a free WordPress chatbot?
Is it hard to create a chatbot?
Is there a ChatGPT plugin for WordPress?
Conclusion
Adding a chatbot to your WordPress site offers significant advantages, from automating customer support to enhancing user interactions. With a variety of tools available, you can select the chatbot that best aligns with your business needs, whether you want a simple solution or a more sophisticated AI-powered assistant.
By integrating a chatbot, you can provide better, faster service, increase conversions, and gather valuable insights into your customers’ preferences. Don’t miss out on the opportunity to improve your website’s functionality and customer experience — implement a chatbot and watch your business thrive!