10 Best AI Chatbots for Customer Service

Chatbots for customer service are becoming an increasingly popular tool for businesses looking to automate support and improve response times. They help handle common inquiries, assist customers 24/7, and reduce the workload on human agents.

With many customer support chatbot solutions available, choosing the right one depends on factors like integration capabilities, automation features, and business needs. This article compares the top 10 customer support bots, highlighting their key features and benefits.

Customer Service Bots: Comparison Table

Chatbot	Primary use case	Free plan	Standout feature	Pricing
Elfsight AI Chatbot	Businesses looking for an easy-to-integrate website chatbot	✅ Yes	Highly customizable with seamless website embedding	From $5/month
Zendesk Answer Bot	Companies using Zendesk to streamline customer support	❌ No	Automatically resolves tickets within Zendesk’s ecosystem	Custom pricing
Intercom Fin AI Agent	Businesses needing AI-driven, personalized customer interactions	❌ No	Advanced conversational AI with real-time agent assistance	Starts at $39/month
Drift AI Chatbot	Sales teams looking to qualify leads through AI-driven conversations	❌ No	AI-powered sales engagement with marketing automation	Custom pricing
HubSpot Chatbot Builder	Companies that rely on HubSpot CRM for marketing and customer interactions	✅ Yes	Deep CRM integration for seamless lead nurturing	Paid plans start at $50/month
Freddy AI by Freshdesk	Organizations requiring AI-powered omnichannel support	❌ No	AI-driven ticket management across multiple platforms	Starts at $29/month
Ada AI Chatbot	Large enterprises automating high-volume customer interactions	❌ No	Context-aware AI that personalizes responses at scale	Custom pricing
Tidio AI Chatbot	Small businesses and eCommerce stores looking for cost-effective automation	✅ Yes	Combines AI chatbots with live chat for hybrid support	Paid plans start at $29/month
LivePerson Conversational AI	Brands engaging customers through SMS, social media, and messaging apps	❌ No	AI-powered chatbot optimized for conversational commerce	Custom pricing
IBM watsonx Assistant	Enterprises needing advanced AI with enterprise-level security	✅ Yes	Highly scalable AI with industry-specific customization	Starts at $140/month

Elfsight AI Chatbot

The Elfsight AI Chatbot widget is a versatile tool designed to enhance website customer interactions by providing automated support and lead generation around the clock. The widget is highly customizable, enabling seamless integration with 99% of websites and CMS.

This no-code solution allows businesses to create a personalized AI assistant that can be trained using specific company data, ensuring accurate and relevant responses to user inquiries. By handling unlimited chats simultaneously, it ensures efficient customer engagement without additional strain on resources.

Key features:

• Advanced AI automation. Utilizes cutting-edge AI technology to provide instant, accurate answers to customer queries, ensuring 24/7 availability and enhancing user satisfaction.
• Intuitive instruction generator. Allows businesses to easily train the chatbot by sharing a website link or providing company details manually, ensuring precise and context-aware responses.
• Unlimited scalability. Handles unlimited chats and users simultaneously, allowing businesses to scale their customer support effortlessly without worrying about caps or additional costs.
• Quick and easy setup. Features a user-friendly installation process that enables embedding the AI chatbot within minutes, requiring no technical expertise.
• Personalized interactions. Remembers customer names and preferences, allowing for tailored conversations that resonate on a personal level.
• Seamless integrations. Works with Shopify, WordPress, WooCommerce, and other popular platforms.

Pricing: a free plan with basic features is available; premium plans start at $5 per month.

Overall, Elfsight’s AI Chatbot Widget is an excellent choice for businesses seeking an intuitive and efficient solution to enhance customer engagement and support on their websites.

Try the intuitive AI customer service chatbot editor and build your own smart assistant!

Zendesk Answer Bot

Zendesk offers an AI-powered virtual assistant designed to streamline customer service by providing instant, automated responses to inquiries. Using machine learning to suggest relevant help articles, it’s capable of resolving common issues without human intervention.

The bot operates across multiple communication channels, including live chat, messaging, email, and Slack, ensuring consistent and efficient support. It also assists in collecting customer details, such as name and issue type, to improve ticket routing and escalate complex queries to human agents when necessary.

Key features:

• AI-powered self-service. Uses machine learning to suggest relevant articles and resolve customer queries automatically.
• Multi-channel support. Works across chat, messaging, email, social media, and third-party integrations like Slack.
• Seamless Zendesk integration. Syncs with Zendesk’s support platform for ticket creation, escalation, and workflow automation.
• Automated ticket triage. Collects customer details and routes complex issues to human agents for efficient resolution.
• Continuous learning. Improves accuracy over time by analyzing interactions and refining response suggestions.

Pricing: Available as part of Zendesk’s AI-powered service plans, with pricing depending on the chosen package.

In summary, this is a powerful AI customer support chatbot for companies already using Zendesk’s customer service platform, providing efficient automation and improved response times across multiple channels.

Intercom AI Chatbot

Intercom‘s Fin AI Agent is an advanced AI-powered customer support chatbot. Leveraging large language models, including OpenAI’s GPT-4, and Intercom’s proprietary technology, Fin comprehensively learns about a company’s products and services to provide accurate, contextually relevant responses.

The bot operates across multiple channels, including web, iOS, Android, email, WhatsApp, SMS, Facebook, and Instagram, ensuring seamless customer engagement. Fin’s can automatically categorize conversations by topic, personalize interactions client-by-client, and follow company-specific policies to maintain brand consistency.

Key аeatures:

• Comprehensive knowledge integration. Learns everything about your company and products, utilizing all available knowledge to generate accurate answers.
• Behavioral consistency. Speaks in your company’s tone of voice, and follows your policies and procedures to deliver the best possible customer experience.
• Personalized actions. Personalizes its service for every customer wherever they are, taking actions on their behalf, and adjusting quickly to serve their unique needs.
• AI-generated insights. Provides AI-generated insights, giving you visibility over your entire support organization, ensuring the highest quality support at all times.

Pricing: Fin AI Agent is priced at $0.99 per resolution, ensuring that businesses only pay when Fin successfully resolves a customer’s question. Usage reminders and hard limits can be set to manage costs effectively.

In general, this solution is a powerful tool for businesses aiming to enhance their customer support with advanced AI capabilities, providing efficient, personalized, and consistent service across multiple channels.

Drift AI Chatbot

Drift‘s AI Chatbot is designed to elevate customer interactions by providing intelligent, personalized, and real-time responses. It delivers accurate, on-brand answers to site visitors’ questions, ensuring a seamless and engaging experience.

This AI customer service chatbot works around the clock, capturing more leads and boosting conversion rates by engaging web visitors with the right message at the right time. By automating responses to common inquiries, it allows sales and support teams to focus on high-priority tasks, thereby increasing efficiency.

Key features:

• Intelligent engagement. Utilizes AI to provide accurate, on-brand responses, enhancing customer interactions and satisfaction.
• 24/7 availability.Operates continuously, capturing leads and engaging visitors even outside of business hours.
• Seamless integration. Connects effortlessly with existing tech stacks through native integrations, including Salesforce, HubSpot, and Marketo.
• Customizable playbooks. Allows for the creation of tailored conversational flows to meet specific business needs and objectives.
• Real-time lead qualification. Engages and qualifies web visitors instantly, ensuring timely follow-up and increased conversion rates.

Pricing: Various pricing plans are available for different business needs. For detailed pricing information, you’ll need to contact the company directly.

Drift’s AI Chatbot is a powerful tool for businesses looking to enhance customer engagement. Its advanced features and seamless integrations make it a valuable asset for improving lead capture and conversion rates.

HubSpot Chatbot Builder

HubSpot‘s Chatbot Builder is a no-code solution that enables businesses to create customized support bots that can qualify leads, book meetings, and provide answers to common customer support questions.

The builder is fully integrated with HubSpot’s CRM, allowing for seamless personalization and efficient management of customer data. Additionally, it offers a user-friendly interface with a variety of templates to help you get started quickly, without the need for coding expertise.

Key features:

• Lead qualification. Automatically engage and qualify leads by asking relevant questions and capturing contact information.
• Meeting scheduling. Allow prospects to book meetings directly through the chatbot, synchronizing with your calendar to streamline the scheduling process.
• Customer support automation. Provide instant answers to common customer inquiries, reducing response times and improving customer satisfaction.
• CRM integration. Seamlessly integrates with HubSpot’s CRM, enabling personalized interactions and efficient data management.
• User-friendly interface. Offers a variety of customizable templates and a drag-and-drop editor, making it easy to set up and deploy chatbots without coding knowledge.

Pricing: Free plan available; premium plans start at $50/month.

HubSpot’s Chatbot Builder is an excellent choice for businesses looking to automate customer interactions without the need for coding, especially those already utilizing HubSpot’s suite of tools.

Freshworks Freddy AI Agent

Freddy AI Agent is an advanced AI-powered assistant developed by Freshworks to provide autonomous, intelligent support for both customers and employees. By handling routine inquiries, it allows human agents to focus on more complex tasks, thereby enhancing overall efficiency and satisfaction.

Designed for rapid deployment without the need for coding, the AI chatbot learns quickly from various knowledge sources, including public links and PDFs, enabling it to deliver accurate and contextually relevant responses across multiple channels.

Key features:

• No-code setup. Set up Freddy in minutes without any coding expertise, allowing for swift implementation and immediate benefits.
• Learning capabilities. Freddy surpasses basic bots by learning from existing knowledge sources such as public links and PDFs, ensuring accurate and contextually relevant responses.
• Omnichannel support. Provides consistent assistance across various channels, including web, mobile, and messaging platforms, ensuring seamless user experiences.
• Autonomous operation. Handles routine inquiries independently, allowing human agents to focus on more complex and critical tasks.
• Personalized assistance. Delivers personalized support while adhering to security protocols, ensuring user data is protected.

Pricing: Plans start at $29/month.

Freddy AI Agent is a great choice for customer support automation thanks to its rapid installation, comprehensive learning capabilities, and omnichannel support that make it a valuable asset for companies in various industries.

Ada AI Chatbot

Ada‘s AI Chatbot is an advanced customer service automation platform designed to enhance client interactions across multiple channels, including web, SMS, and social media. By automating over 70% of inquiries, it enables businesses to provide instant support, reduce operational costs, and improve customer satisfaction.

Leveraging Ada’s Reasoning Engine™, this customer service chatbot delivers intelligent, context-aware responses, ensuring a seamless and personalized experience for users.

Key features:

• No-code chatbot builder. Easily create and customize AI-driven chatbots without coding knowledge.
• Reasoning engine. Uses AI to understand context and provide accurate, personalized responses.
• Omnichannel support. Seamlessly interacts with customers across web chat, mobile apps, and social media.
• Proactive customer engagement. Automates conversations to reduce wait times and improve customer satisfaction.
• Advanced integrations. Connects with CRMs, helpdesk platforms, and other business tools for a seamless workflow.

Pricing: Custom pricing based on usage and features.

Ada’s AI Chatbot is a valuable asset for improving customer satisfaction and operational efficiency due to its advanced features and scalability capabilities.

Tidio AI Chatbot

Tidio‘s AI Chatbot, known as Lyro, is designed to automate the majority of customer inquiries, allowing your team to focus on more complex tasks. Lyro engages customers in human-like conversations, providing personalized responses based on your support content.

The chatbot can be fully customized to match your brand’s voice and style, offering personalized experiences for every customer. It integrates seamlessly with your existing systems and supports a wide range of communication channels, including live chat, email, and social media platforms.

Key features:

• Automated customer support. Instantly answers common questions, reducing response times and workload.
• Context retention. Understands and remembers context throughout interactions to provide more human-like conversations.
• Seamless live chat handoff. Transfers complex conversations to human agents when necessary for a smooth customer experience.
• Abandoned cart recovery. Helps increase sales by re-engaging visitors who leave their carts.
• Multichannel communication. Supports live chat, email, and Messenger to provide a unified customer experience.

Pricing: Free plan available (limited to 50 conversations/month); paid plans start at $29/month.

In summary, this bot is a powerful solution for businesses looking to automate customer support, improve customer engagement, and qualify leads effectively while being flexible enough to adapt to various business needs.

LivePerson Conversational AI

LivePerson‘s AI Chatbots enable businesses to automate customer conversations across various messaging platforms, including web, mobile, and social media. The platform’s Conversation Builder® allows for the creation of chatbots and automated workflows without the need for coding, streamlining the development process.

Utilizing advanced natural language understanding (NLU) and machine learning, created on this platform chatbots provide personalized, context-aware interactions, enhancing customer engagement and satisfaction.

Key features:

• Conversational AI & NLU. Understands complex queries and responds with accurate, context-based answers.
• Voice and messaging automation. Engages customers through SMS, WhatsApp, Facebook Messenger, and web chat.
• AI-powered agent assist. Supports human agents with AI-generated response suggestions and automation.
• CRM and business integrations. Connects with enterprise tools like Salesforce and Zendesk for streamlined workflows.
• Analytics and insights. Monitors customer interactions and chatbot performance with real-time data.

Pricing: Custom pricing based on usage and features.

In general, LivePerson’s AI-powered chatbot is a solution that specializes in delivering intelligent, conversational experiences across messaging platforms. It excels in handling both text and voice interactions, providing businesses with a versatile tool to engage customers in real-time.

IBM Watsonx Assistant

IBM watsonx Assistant is a comprehensive conversational AI platform designed to enhance customer interactions across various channels. It enables businesses to build intelligent virtual agents capable of understanding and responding to customer inquiries with context-aware, accurate answers.

The platform offers a user-friendly interface with a drag-and-drop conversation builder and pre-built templates, facilitating the creation of AI assistants without the need for coding skills. Additionally, it provides out-of-the-box Large Language Models (LLMs), Natural Language Processing (NLP), and Intelligent Context Gathering to better understand the context of each conversation.

Key features:

• Advanced NLP and machine learning. Understands natural language queries and refines responses through AI training.
• Omnichannel deployment. Supports web chat, mobile apps, social media, and voice assistants like Alexa.
• AI-powered customer support automation. Handles complex inquiries while escalating issues to human agents when needed.
• Seamless integrations. Connects with CRMs, contact centers, and business applications for an efficient workflow.
• Secure and compliant. Built with enterprise-grade security and compliance standards for data protection.

Pricing: Free tier available; paid plans start at $140/month.

IBM Watson Assistant is an AI-powered customer service chatbot known for its advanced natural language processing capabilities and enterprise-level customization. Ideal for businesses who want to deliver accurate, context-aware responses.

How to Choose the Best Bot for Customer Support

Choosing the best AI chatbot for customer support depends on your business size, complexity, and goals. Here’s a simplified guide to help you make the right choice.

For Small Businesses and Easy Implementation

If you’re a small business looking for an affordable and customizable solution, Elfsight AI Chatbot is your best bet. Its no-code integration and easy customization make it perfect for businesses that need a straightforward yet powerful tool for enhancing website engagement and automating support.

Also consider:

• Tidio AI: Great for eCommerce and small businesses that need a hybrid live chat and AI support solution.
• HubSpot Chatbot Builder: Ideal for businesses using HubSpot CRM, offering seamless lead qualification and engagement.

For Mid-Sized Businesses and Omnichannel Support

If you need a chatbot that can handle high-volume support across multiple channels, look into tools like Freddy AI by Freshdesk or Zendesk Answer Bot. These solutions are ideal for businesses already using platforms’ ecosystems and looking to enhance support through automation.

Also consider:

• Intercom Fin AI Agent: Perfect for businesses focused on personalized customer interactions at scale.
• Drift AI: A good choice if you’re looking to automate sales and lead generation while keeping customer conversations personalized.

For Enterprises and Advanced AI

For large enterprises requiring highly advanced AI capabilities, Ada AI and IBM Watsonx Assistant provide robust, scalable solutions capable of handling complex customer queries and integrating with multiple systems.

Also consider:

• LivePerson Conversational AI: Best for engaging customers across SMS and social media with AI-driven conversations.

Ultimately, the choice of the best AI customer support chatbot depends on your specific needs, available resources, and the level of support required. Whether you prioritize ease of use, advanced features, or scalability, choosing the right solution will help streamline customer interactions and improve overall efficiency.

Features to Look for in a Customer Service Chatbot

When selecting a customer service chatbot, it’s important to consider the features that will best support your business needs and enhance customer satisfaction. The following key features will deliver effective and seamless customer service:

• Customizability and Personalization
  To create a meaningful experience, your chatbot should be customizable to fit your brand’s voice and customer interaction style. Personalization features, such as addressing clients by name and offering tailored solutions based on previous interactions, can significantly enhance customer satisfaction.
• 24/7 Availability
  One of the major benefits of chatbots is their ability to provide support around the clock. A quality chatbot will be available 24/7 to handle inquiries, ensuring that customers receive immediate responses even outside of business hours.
• Easy Integration with Existing Tools
  Look for a chatbot that integrates easily with your existing CRM systems, helpdesk software, and other tools you use for customer support. This will help streamline your workflows and ensure that all interactions are captured and managed efficiently.
• Live Chat Handoff
  While AI can handle a broad range of inquiries, some situations require a human touch. A great chatbot will smoothly transfer conversations to a human agent when necessary, ensuring that more complex or sensitive issues are addressed promptly.
• Multichannel Support
  Customer support often spans various platforms, including websites, social media, and messaging apps. A good chatbot should seamlessly integrate across these channels, ensuring a consistent experience wherever customers engage with your brand.
• Analytics and Reporting
  A chatbot’s ability to provide detailed analytics and performance tracking is crucial for understanding how well it’s performing. Features like conversion rates, customer satisfaction scores, and response times will help you fine-tune your chatbot and measure its effectiveness.
• Scalability
  As your business grows, so will your customer support needs. Choose a chatbot that is easily scalable, capable of handling increasing volumes of customer inquiries without compromising performance or response quality.

By focusing on these features, you can select a chatbot that not only meets your immediate customer service needs but also offers the flexibility to adapt and grow with your business.

Benefits of Using Support Bots

Customer service chatbots offer a wide array of benefits that can help businesses enhance efficiency and service quality. By implementing an AI-driven chatbot, businesses can improve their operations while offering customers faster, more personalized interactions.

Below is a breakdown of the key benefits for both your business and your clients.

Benefits	Advantage for the business	Advantage for the client
24/7 Availability	Chatbots are available around the clock, reducing the need for human staff during off-hours, lowering operational costs.	Clients receive immediate responses anytime, eliminating long wait times.
Cost Efficiency	Reduces the need for a large customer service team, saving on labor and operational costs.	Clients can get quick resolutions without waiting for human intervention.
Improved Efficiency	Automates repetitive tasks and inquiries, freeing up agents to handle more complex cases, improving overall workflow.	Clients enjoy faster service as routine issues are resolved instantly.
Scalability	Chatbots can easily scale to handle increasing volumes of inquiries without additional resources or infrastructure.	Clients experience consistent service regardless of volume or peak times.
Data Collection and Insights	Collects valuable customer data, feedback, and trends to improve customer service and business strategies.	Clients receive more personalized service based on past interactions and preferences.
Lead Qualification and Sales Support	Chatbots can qualify leads and engage in proactive sales conversations, increasing conversions and sales opportunities.	Clients get immediate, relevant responses, which can accelerate their purchasing decisions.
Streamlined Communication with Human Agents	Provides a seamless transition from automated service to human agents for more complex issues, improving service efficiency.	Clients can quickly move from automated responses to human agents when needed, ensuring problem resolution.
Integration with Existing Systems	Integrates easily with CRM, marketing, and support systems, streamlining workflows and improving data consistency.	Clients benefit from a seamless experience, as their data and requests are handled efficiently across all touchpoints.

Website Customer Service Chatbot Examples

Many companies are now using chatbots on their websites to improve customer service, streamline communication, and boost customer satisfaction. By integrating AI-powered chatbots into their customer support operations, these businesses are able to offer instant responses, automate repetitive tasks, and enhance overall user experience.

Here are some top companies that use chatbots for customer support on their websites:

Domino’s Pizza – “Dom”

Domino’s chatbot, “Dom,” simplifies the ordering process by allowing customers to place and track their pizza orders seamlessly through multiple platforms, including the website, app, and Facebook Messenger. It recognizes returning customers for a more personalized experience and provides real-time order status updates. Dom also supports voice commands, making it even easier for users to order without typing.

Bank of America – “Erica”

Erica, Bank of America’s AI-driven virtual assistant, helps customers manage their finances by checking balances, tracking spending habits, providing bill reminders, and making fund transfers. Using machine learning and predictive analytics, Erica offers proactive financial insights, alerting users about potential overdrafts or opportunities to save money. The chatbot is integrated into the Bank of America mobile app, making it a convenient tool for users looking to optimize their banking experience.

Sephora – “Virtual Artist”

Sephora’s Virtual Artist chatbot revolutionizes the online beauty shopping experience by allowing customers to try on makeup virtually through augmented reality. It provides personalized product recommendations based on users’ facial features and skin tone, helping them find the perfect shade before purchasing. Additionally, the chatbot offers makeup tutorials and beauty tips.

H&M – “Kik” Virtual Assistant

H&M’s chatbot enhances the shopping experience by acting as a personal stylist, guiding customers through outfit selections based on their fashion preferences. It asks users questions about their style, suggests clothing combinations, and even creates complete outfits from H&M’s catalog. The chatbot also assists with product availability, store locations, and purchase tracking, making online shopping experisence smoother and more interactive.

Lufthansa – “Mildred”

Lufthansa’s AI-powered chatbot, “Mildred,” specializes in finding the best flight deals for travelers based on their preferences, including departure location, dates, and budget. It quickly searches through Lufthansa’s extensive database to present the most relevant options, helping customers save time and money. Available on the airline’s website and Facebook Messenger, Mildred improves the booking experience by providing fast and efficient travel recommendations.

FAQ

Conclusion

Chatbots are transforming customer service by providing instant, efficient support and improving overall customer experience. They automate routine tasks, offer personalized interactions, and help businesses save time and costs. By choosing the right chatbot for your needs, you can ensure better customer satisfaction and stay ahead in a competitive market.