Telegram Chat Features

Explore all the features of Elfsight Telegram Chat and how they can help you create the most effective widget.

Let your clients reach you whenever they want

Give your clients a possibility to address you at any time right from your website. They will enjoy a quick and effortless communication through Telegram, one of the most used messengers all over the world. Just a click on the icon – and the chat window will open to start a chat and get in touch with you.

The quickest way to embed Telegram Chat

All you need to start communicating with clients through your website is to get authorized on Telegram. Elfsight widget will automatically establish connection with your account and a chat icon will appear on your web page. You’re all set up to read customer messages and send them yours.

COMMUNICATION
Usage examples
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Three variants of chat positioning on the page

Depending on your needs, your Telegram Chat can appear as an distensible bubble – floating or fixed on a certain position – or as an embedded chat box. Floating bubble can be aligned center, left, or right. It can follow when visitors scroll the page and stay in sight. Embedded dialogue window can be put into the content area, for instance on a product page to help the site visitor purchase an order.

Choosing your target audience

The tool can be set to appear just for a selected category of clients. You have three variants: all visitors, only new ones, and just returning. For example, you can restrict showing the chat to returning category only, in order to help these people do what they didn’t while their first visit. Alternatively, you may need to involve as many new users as possible. Each case is individual.

Displaying the chat where it works best

Your Chat window may appear on all pages of the site or just on the selected ones. If you need the chat just on several pages – it’s easy to do, just set Specific Pages variant and insert the URLs of the required pages. Meanwhile, Excluded Pages option helps restrict showing on the pages where it’s not necessary. Showing chat on mobile is not compulsory, if you think it interferes with smooth experience, you can conceal it.

Setting a chat-opening trigger

Your Telegram Chat may become an instrument to draw clients and boost the level of interactions. If you select one of open-chart triggers, then the chat window should automatically appear and invite a user to start a conversation. You can set particular time on the site or certain page, going to a certain scroll percentage, or a person’s intent to exit your page as a trigger.

DISPLAYING

Alter icon and text of dialogue bubble

Speech bubble is the feature that users see first and connect with dialogue. Picking the right bubble icon may help in showing the main objective of your chat box: customer service, order placing, apartment booking, and so on. We offer a library of icons for different occasions, so you can choose the most suitable one. And bubble input field is available to demonstrate your custom message next to the thumbnail.

Customizable chat header

There are lots of details of the chat header that you can vary depending on your purposes. You can pick the profile picture from our collection or choose your own. You may set the naming of the chat and select a caption. The latter gives 5 variants of reply time, showing when users should expect the message, or a space for your caption text. It supports font and weight options, lists, links, and more.

A welcome text and chat start button

Welcome message is the first thing your clients see when they open the chat box. It is there to help them start dialogue, offers help, or meets any other users’ needs. In the welcome message field you can add text and use and weigh options, adjust variations, lists and links. Start conversation button may also contain your custom text and you may demonstrate or conceal Telegram messenger icon on it. Also, choose different buttons shapes – from square to rounded.

Add notifications to catch the eye

There’s an additional way to get visitors’ attention to your chat box. You may add a notification marker to the dialogue bubble, which will show an unread text and make people eager to click the chat. There’s also an option to add a notice to the title of the tab, it will appear as soon as a start-chat trigger has activated.

Color the interface as you wish

You know what colors to choose to create color-matched chat window for your website. So go ahead and paint elements of the interface yourself. You can pick colors for bubble background and icon, header background, and a button.

DESIGN

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