How to Edit Contact Form in Shopify

Why Editing Your Shopify Contact Form Matters

Every successful online store relies on seamless communication with customers, and a well-designed contact form plays a key role. Shopify provides a default form, but many businesses outgrow the basic setup and need more tailored solutions. Whether you want to collect additional information, align the form with your brand’s style, or ensure it matches your customer experience goals, customizing your contact form is essential

How to Edit Shopify Contact Us Page Effortlessly

Elfsight’s Contact Form widget makes customizing your Shopify form effortless, whether you need a simple form or a complex one with multiple fields. You can modify your form directly in the intuitive editor or through the widget dashboard after installation. Both options provide powerful, user-friendly tools, allowing for instant updates and seamless integration into your Shopify store.

1. Customize your contact form in the intuitive editor.
2. Copy the unique code generated for your form.
3. Embed the code into your Shopify store.

Try creating the widget in the intuitive editor right now and see how simple it is!

Features of the Elfsight Contact Form Editor:

• Easy-to-use visual editor. Make real-time changes in the Elfsight editor, where you can see every adjustment reflected immediately.
• Full customization. Adjust colors, fonts, and templates to match your store’s branding.
• Flexible fields. Add or remove fields (e.g., name, phone, order number) based on the information you need.
• Responsive design. All changes ensure your form looks perfect on any device, from desktops to smartphones.

Here’s a step-by-step guide on how you can modify your contact form using Elfsight’s tools.

A Detailed Guide on How to Edit Shopify Custom Contact Form Through the Intuitive Editor

1. Access the online editor. Go to the Elfsight Contact Form page and open the visual editor.

2. Adjust design elements:
   • Modify colors, fonts, and button styles to align with your store’s branding.
   • Add or remove form fields such as name, phone number, or order number, depending on your business needs.
   • Adjust spacing and layout to ensure a sleek, responsive design that looks great on both desktop and mobile.

3. Set confirmation messages. Personalize the message users see after submission (e.g., “Thank you for reaching out! We’ll get back to you shortly.”).

4. Preview and save. View real-time changes in the editor, ensuring your form appears exactly how you want. Save the final version and get a code snippet to embed it in your Shopify store.

Editing from the Widget Dashboard

Alternatively, after installation, you can modify your form directly from the Elfsight dashboard:

1. Log in to your Elfsight account and access the widget dashboard.
2. Manage text, fields, and buttons. Make changes to field labels, placeholder text, and button styles instantly.
3. Adjust notification messages. Modify the message users get after submitting the form. 

For detailed setup instructions, follow this guide on how to add Elfsight’s Contact Form to your Shopify store.

Why Choose Elfsight?

Using Elfsight eliminates the need for coding. The intuitive tools allow anyone from store owners to marketers to create and manage beautiful, functional contact forms without hiring a developer.

Elfsight’s widget ensures that your contact forms are always optimized, user-friendly, and responsive, helping you provide an excellent customer experience while keeping your store’s communication seamless.

How to Edit Contact Form in Shopify

Shopify provides a basic contact form by default, giving store owners a straightforward way to collect inquiries. This form is automatically included when you create a “Contact” page using Shopify’s built-in page editor.

How to Access the Default Contact Form in Shopify:

1. In your Shopify admin, navigate to Online Store > Pages.
2. Click Add Page, then select the Contact page template from the dropdown.
3. Once the page is live, visitors will see a simple form with fields like name, email, and message.

Editing the Default Contact Form

While the default form meets basic communication needs, you might need to make adjustments to align it with your business goals. You can customize field labels or add some HTML in the Page Editor to modify the text or appearance of the form.

For example, renaming field labels (like changing “Message” to “Order Inquiry”) ensures the form fits specific needs. 

Customize Contact Form in Shopify 

To achieve more flexibility, Shopify allows deeper customization of the contact form. Below are some ways you can enhance your form to better meet your business needs.

Using the Shopify Theme Editor

1. Go to Online Store > Themes > Customize.
2. In the Theme Editor, select Pages > Contact.
3. Adjust the layout, fonts, button styles, and colors to match your store’s branding.

Adding New Fields to Your Contact Form with Liquid Code

For more complex customizations, you can add new fields like phone numbers or dropdowns using Liquid code, Shopify’s templating language.

1. In Online Store > Themes > Actions > Edit Code, locate the contact-form.liquid file.
2. Insert the desired input field (e.g., a phone number field).
3. Save and preview your form to ensure it works as intended.

While this method offers control, it requires some coding knowledge, which can be challenging for non-technical users.

Best Practices for Contact Forms on Shopify

Designing an engaging and user-friendly contact form can improve customer interaction and increase conversion rates. Here are some best practices to keep in mind:

Minimal fields

Ask only for the essential information needed for your business, such as name, email, and message. Fewer fields mean higher chances of users completing the form.

Mobile optimization

Ensure your contact form is responsive and works well on all devices. Test the form on smartphones and tablets to confirm that the design remains clear and user-friendly.

Confirmation message

After submission, thank users with a friendly confirmation message. You can also guide them on the next steps, such as checking their email or visiting another page for further assistance.

Testing and A/B Testing

Regularly test your contact form’s functionality to avoid missed messages. Experiment with different layouts and wording through A/B testing to determine what resonates best with your audience. Elfsight’s widget allows for easy updates, making it ideal for ongoing testing.

Conclusion

A well-designed contact form is essential for any online store, ensuring smooth communication with customers. Whether you’re using Shopify’s default form or advanced tools like Elfsight’s apps, the right form setup can boost engagement and streamline customer interactions.

Elfsight makes it easy to create customized, professional contact forms with no coding required, helping businesses maintain meaningful connections with their customers. Try Elfsight’s Contact Form widget today to enhance your Shopify store with forms tailored to your needs.

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