10 Best AI Chatbot Builder Platforms

What Are AI Chatbot Builders?

AI chatbot builders are tools that help businesses create, launch, and manage chatbots powered by artificial intelligence. They rely on natural language processing (NLP) and machine learning to help chatbots understand and respond to customer questions effectively.

Types of website AI chatbots

1. Rule-based chatbots
   These chatbots operate on pre-programmed rules and scripts. They respond to user inputs based on set instructions, following a decision tree. While they are limited to fixed responses, they are easy to set up and are ideal for simple tasks like answering FAQs or guiding users through specific processes.
2. AI-powered chatbots
   AI-powered chatbots use machine learning and NLP to understand the intent behind user inputs and offer more personalized responses. These chatbots can learn from previous conversations, adapt over time, and handle more complex queries, making them suitable for customer support, lead generation, and more.
3. Hybrid chatbots
   Hybrid chatbots combine rule-based functionality with AI capabilities. They start with pre-defined scripts but can switch to AI-based responses when necessary. This type of chatbot is ideal for businesses that want the structure of rule-based bots but with the flexibility and learning power of AI.

Each type of chatbot offers distinct advantages, so selecting the right one depends on your business needs and the complexity of the tasks you want the bot to handle.

Best Chatbot Platforms: Comparison Table

In this article, we will focus on builders for AI-powered chatbots and hybrid chatbots. These chatbots are designed to handle complex customer interactions, offer personalized responses, and integrate with various other tools to enhance the user experience. 

Here’s a chatbot platform comparison table to give you a brief overview.

Tool	Accessibility	Type of Chatbot	How it works	Pricing plans
Elfsight AI Chatbot	Beginner-friendly, no coding	AI-powered, rule-based	Website widget	Free plan; paid plans from $5/month
ManyChat	Easy for beginners, no coding	Hybrid chatbot, multichannel	Works across social media, SMS, email	Free plan; paid plans from $15/month
Tars	Beginner-friendly, no coding	AI-powered, rule-based	Conversational landing page builder	Free plan; paid plans from $500/month
Customer.ai	Easy for marketers, no coding	Hybrid, multichannel chatbot	Social media and SMS integration	Paid plans from $199/month
Botsify	Easy setup, no coding required	Hybrid chatbot, rule-based	Widget for websites and platforms	Paid plans from $49/month
Rasa	Requires programming skills	AI-powered, open-source	Custom deployment framework	Free plan; paid plans available upon request
SnatchBot	Beginner-friendly, drag-and-drop	AI-powered, hybrid	Multichannel deployment	Free plan; paid plans from $99/month
Pandorabots	For developers, scripting required	Rule-based, AI-powered	AIML-based chatbot creation	Free plan; paid plans from $19/month
Flow XO	Easy for beginners, no coding	Hybrid chatbot, automation	Cloud-based platform	Free plan; paid plans from $25/month
Chatbase	Beginner-friendly, no coding	AI-powered, analytics-focused	Dashboard for chatbot performance	Free plan; paid plans from $19/month

1. Elfsight AI Chatbot

Elfsight AI Chatbot widget is a simple no-code tool for creating custom AI chatbots to enhance user experience and automate customer support. Businesses can use it to engage users, answer FAQs, and improve customer retention with minimal effort.

This chatbot builder offers seamless integration with various website creating platforms and provides an intuitive interface for customization. 

How it works: This bot building tool operates through a no-code interface, allowing users to design conversational flows. The chatbot is powered by pre-trained natural language processing (NLP) models, which recognize user queries and provide accurate responses. Users can customize the bot’s knowledge base by inputting relevant FAQs, scripts, and responses, enhancing its contextual understanding over time.

Key features:

• No-code chatbot builder with drag-and-drop interface
• AI-powered natural language understanding
• Customizable design and pre-set templates
• Integrates with popular website platforms (WordPress, Shopify, Wix, etc.)
• Multi-language support for global audiences
• Fully customizable design to match website style
• Quick integration with any website via embed code

Pricing: Free plan is available; paid plans start at $5/month.

Ideal for: best AI chatbot builder platform for small to medium-sized businesses, e-commerce stores, and startups that are looking for an easy-to-use solution without the need for technical expertise.

Try the no-code AI chatbot builder for free to see its full functionality!

2. ManyChat

ManyChat is a popular chatbot building platform designed for automating marketing, sales, and customer service interactions on social media platforms. It offers a user-friendly interface and robust features. Businesses can leverage its tools to drive conversions and improve customer communication.

How it works: This chatbot creator allows users to create conversational workflows using a visual drag-and-drop builder. The AI relies on rule-based logic, where responses are triggered based on user inputs. Although it uses basic NLP for text understanding, the primary training involves setting up pre-defined paths, responses, and conditional triggers to guide conversations.

Key features:

• Social media-focused chatbot builder
• Pre-built templates for marketing and lead generation
• SMS and email marketing integrations
• Audience segmentation and analytics
• Supports multiple languages

Pricing: Free plan available; paid plans start at $15/month.

Ideal for: best chatbot development platform for e-commerce stores and social media marketers aiming to automate customer interactions on Facebook, Instagram, and other social channels.

3. Tars

Tars is a chatbot maker that allows users to create conversational landing pages. Businesses can design chatbots for lead generation, customer support, and more without needing technical expertise. The drag-and-drop builder and integrations make it a versatile choice for various industries.

How it works: This bot building software uses a straightforward drag-and-drop interface where users design chat flows by linking conversational blocks. It employs rule-based automation to guide users through predetermined paths. Training involves configuring responses and integrating relevant data sources to enhance chatbot accuracy.

Key features:

• Conversational landing page creator
• Pre-built templates for lead generation and surveys
• Integration with CRM and marketing tools
• Analytics for tracking performance
• Multi-channel deployment options

Pricing: Free plan is available; paid plans start at $500/month.

Ideal for: best AI chatbot building platform for service-based businesses like travel agencies, legal firms, or healthcare providers needing conversational landing pages for lead capture.

4. Customer.ai

Customers.ai (formerly MobileMonkey) provides a comprehensive multichannel chatbot solution designed to automate customer interactions and streamline marketing efforts. It supports SMS, Facebook Messenger, Instagram, and web chat, making it ideal for engaging audiences across platforms. The chatbot builder offers powerful tools such as audience segmentation and personalized messaging, helping businesses boost conversions and customer satisfaction.

How it works: The website uses a visual chatbot builder that allows clients to create conversational flows and automate messages across various channels. While the system incorporates basic NLP to interpret user intents, it primarily relies on rule-based logic and pre-configured responses. The chatbot is trained by defining specific keywords, phrases, and corresponding actions or replies.

Key features:

• Multichannel chatbot support (SMS, social media, web chat)
• Audience segmentation and personalized messaging
• Integration with popular marketing platforms
• Real-time analytics for performance tracking
• Lead generation and appointment booking tools

Pricing: Free trail for 7 days; plans start at $199/month.

Ideal for: best chatbot platform for marketing agencies and businesses looking to automate multichannel customer engagement and lead generation.

5. Botsify

Botsify is a chatbot platform that enables users to create AI-powered chatbots for websites, messaging apps, and more. Its intuitive interface allows both technical and non-technical users to design conversational bots quickly. The platform also supports integration with third-party services to enhance functionality.

How it works: Botsify uses a simple drag-and-drop builder to design chatbot flows, which operate on a mix of rule-based triggers and NLP. The AI is pre-trained for general understanding and can be further customized by uploading conversational data or setting up chatbot rules. Users can refine chatbot responses by reviewing conversation logs and making adjustments.

Key features:

• Easy-to-use chatbot builder with drag-and-drop design
• Integration with messaging apps like Facebook and WhatsApp
• Pre-built templates for customer support and lead generation
• Multi-language support for global outreach
• Analytics for monitoring chatbot performance

Pricing: Free trial for 14 days is available; plans start at $49/month.

Ideal for: best chatbot for website of educational institutions and small to medium-sized businesses that need a simple chatbot for basic customer interactions.

6. Rasa

Rasa is an open-source framework for building advanced, context-aware conversational AI assistants. It offers developers full control over chatbot behavior, enabling highly customized solutions for specific business needs. The chatbot creator supports multiple languages and integrates seamlessly with various backend systems.

How it works: The software operates by allowing developers to define intents, entities, and custom dialogue rules using its machine learning framework. The NLU model can be trained on specific datasets to improve understanding of industry-specific terms. Developers use training pipelines and policies to fine-tune the bot’s ability to handle complex, multi-turn conversations.

Key features:

• Open-source framework for full customization
• Advanced natural language understanding (NLU) capabilities
• Multi-language support and flexible deployment options
• Integration with third-party APIs and databases
• Tools for tracking and improving conversational flows

Pricing: Free for the open-source version; enterprise pricing available upon request.

Ideal for: best chatbot builder for enterprises and developers seeking full customization and control over their chatbot’s conversational flow and integrations.

7. SnatchBot 

SnatchBot provides an all-in-one bot building platform for creating and managing chatbots on different channels. The user-friendly interface and AI capabilities make it a strong choice for businesses seeking efficient automation of customer interactions. The builder supports both text and voice-based bots.

How it works: There is a visual editor to design conversational workflows, with built-in AI models for natural language understanding. The bot’s responses can be refined by uploading FAQs, training datasets, or manually reviewing conversation logs. It also offers sentiment analysis to adapt replies based on user emotions.

Key features:

• Easy-to-use chatbot builder with AI capabilities
• Deployment across multiple channels, including web and social media
• Pre-built templates for common use cases
• Natural language processing (NLP) support
• Robust security and compliance features

Pricing: Free plan available; pro plans start at $99/month.

Ideal for: best chatbot builder for startups and small businesses looking for a budget-friendly solution to deploy chatbots across multiple channels.

8. Pandorabots

Pandorabots is a flexible platform that uses AIML to help developers create effective chatbots for websites. It’s well-suited for those seeking complete control over bot behavior and advanced conversational capabilities. The tool supports deployment on various channels, including mobile apps and websites.

How it works: Pandorabots allows developers to script conversations using AIML, giving full control over dialogue patterns and logic. The AI models are refined through iterative testing and by incorporating new conversational patterns. Users can train the chatbot by inputting specific dialogue datasets to improve its contextual understanding.

Key features:

• AIML-based chatbot development
• Multi-channel deployment capabilities
• Integration with third-party APIs
• Pre-built templates for quick setup
• Voice and text-based chatbot support

Pricing: Free plan is available; paid plans start at $19/month.

Ideal for: best chatbot builder for professional developers and tech businesses that need fully customizable solutions with advanced AI capabilities.

9. Flow XO

Flow XO is a versatile AI chatbot builder that provides pre-built integrations with popular tools, making it easy to connect chatbots to existing systems. Users can deploy their bots across multiple channels (web, social, and messaging apps) and improve engagement with customers through automated conversations.

How it works: Clients get a visual chatbot editor where they can create workflows by linking tasks and responses. The platform employs rule-based logic and supports integrations to enhance functionality. Although not heavily reliant on machine learning, the bot’s performance improves with consistent refinement of workflows and user data inputs.

Key features:

• Multi-channel chatbot support 
• Workflow automation with pre-built integrations
• Drag-and-drop interface for easy setup
• Analytics and performance tracking
• Pre-designed templates for quick deployment

Pricing: 14-day free trail is available; plans start at $25/month.

Ideal for: best chatbot platform for small to medium-sized businesses that need simple automation and strong integration with third-party apps.

10. Chatbase

Chatbase provides a robust platform for creating custom AI chatbots trained on your own data. Its AI-driven insights help businesses fine-tune their bot’s performance over time. The chatbot builder is ideal for improving user engagement and offering accurate, contextual responses.

How it works: Users upload their own data to train the chatbot, improving its contextual understanding and relevance. The platform uses pre-trained NLP models as a base and supplements them with custom data to refine performance. AI insights and analytics help identify areas for improvement, ensuring optimal chatbot functionality.

Key features:

• Custom AI chatbot builder with data training
• Analytics and insights for performance optimization
• Multi-channel deployment support
• Pre-built templates for quick setup
• Natural language processing capabilities

Pricing: Free plan is available; paid plans start at $19/month.

Ideal for: best chatbot platform for companies looking for data-driven solutions and want to improve their performance through data-driven insights.

How to Choose the Best Chatbot Creator?

Selecting the right chatbot builder depends on your website’s needs, your technical expertise, and the kind of interaction you want to provide for your audience. With so many options available, it’s essential to consider the purpose of your chatbot and how it will fit into your overall business strategy. Here’s how to choose the right solution based on your website type and goals:

For content creators and bloggers

For bloggers or website owners who need a simple way to engage visitors and answer basic queries, user-friendly tools like Elfsight AI Chatbot Widget are an excellent choice. These chatbots can guide readers to specific content, answer FAQs, and even recommend articles or posts. Since these tools require no coding, they’re perfect for individuals who want a quick and easy setup without the need for technical expertise.

For e-commerce websites

E-commerce businesses benefit from chatbots that can handle customer queries, recommend products, track orders, and process payments. Tools like ManyChat or Customer.ai are great for multichannel engagement, allowing you to connect with customers via Facebook Messenger, SMS, or even Instagram DMs. These platforms can boost sales, recover abandoned carts, and provide instant customer support, making them ideal for online stores looking to automate and personalize their interactions.

For service-based businesses

If you run a hotel, travel agency, or other service-oriented business, chatbots with advanced booking and scheduling functionalities are key. Solutions like Tars or Botsify are tailored for these needs, offering features that guide customers through booking processes, answer detailed questions, and send follow-up reminders. These chatbots streamline customer interactions and help ensure a seamless experience from inquiry to reservation.

For developers and enterprises

Businesses requiring highly customized chatbots or operating at a large scale may find tools like Rasa or Pandorabots better suited to their needs. These platforms allow for deep customization, offering developers full control over conversational flows, integrations, and data security. They are ideal for enterprises seeking to build sophisticated bots tailored to complex business processes or industries like healthcare and finance.

For startups and small businesses

Startups often have limited budgets but need powerful tools to streamline operations and enhance customer experience. Tools like SnatchBot or Flow XO provide an affordable yet feature-rich solution, offering drag-and-drop interfaces, multichannel support, and automation workflows. These platforms are excellent for small businesses looking to build functional chatbots without a steep learning curve.

Tips for choosing the best chatbot builder:

• Assess your goals. Determine whether your primary goal is to enhance customer support, drive sales, or automate repetitive tasks.
• Consider your budget. Some tools offer free plans or cost-effective solutions, while others require a significant investment for advanced features.
• Look for easy integration. Ensure the chatbot integrates seamlessly with your website or the platforms you already use.
• Strive for scalability. Choose a platform that can grow with your business, offering more advanced features as your needs evolve.

By identifying your specific requirements and understanding the strengths of each platform, you’ll be able to choose a chatbot builder that perfectly aligns with your business goals, whether you’re a solo entrepreneur, a small business, or a large enterprise.

Benefits of Using an AI Chatbot

After diving into some of the best AI chatbot builders, let’s take a look at why using such a utility can be a game-changer for your business. Here’s how integrating a chatbot can make a real difference in your operations:

• 24/7 availability
  AI chatbots are always on, providing instant help to customers any time of the day or night—no need to worry about business hours.
• Better customer experience
  With quick, accurate responses, chatbots reduce wait times, ensuring smooth and satisfying interactions for your customers.
• Cost savings
  Automating routine tasks means less need for a large customer support team, freeing up resources for more complex work.
• Lead generation & sales
  AI chatbots can help qualify leads, offer product recommendations, and assist in sales, boosting conversions without additional resources.
• Valuable insights
  By tracking customer interactions, chatbots gather data that can inform your business decisions, helping you improve your offerings.
• Multilingual support
  For global businesses, many AI chatbots can support multiple languages, breaking down barriers and enhancing customer satisfaction worldwide.

FAQ

Conclusion

In conclusion, choosing the best AI chatbot builder depends on your business needs, technical expertise, and the level of customization you require. While some tools offer no-code solutions for beginners, advanced software cater to enterprises with more complex requirements.

Each chatbot creator has its strengths and weaknesses, so it’s essential to evaluate what features align best with your objectives. No matter your choice, adding an AI chatbot to your website can significantly enhance customer engagement and drive business growth.