No dead ends
A visitor who needs a person always gets a way to reach one.
Human handoff
A person from your team, when it matters
When the agent can't help, or a visitor brings up a topic you chose, it offers someone from your team — with their photo, role and a way to reach them.
The Contact a human skill: the person's photo, name, role, bio and contact buttons, beside the card it shows in the chat
Velo WorksBike shop assistant
Trusted by over 3,000,000 small businesses, agencies and top global brands worldwide
Triggers
You decide when a person steps in
The card appears when a visitor asks for a person, when the agent can't answer, or when the conversation touches a topic you chose — and on the other triggers you set.
A visitor asks for a human
The agent can't answer
Up to 10 keywords: refund, complaint, urgent…
A disliked answer, or no reply for a while
Your own trigger, in your words
When the card comes: on request, when the agent can't answer, on chosen words, on a dislike or a situation of your own
The card
A real person, not a ticket number
Visitors see who will help them: a photo, a name, a role and a line about them — and the buttons to get in touch right away.
Photo, name and position
A short bio
Buttons to reach them
Who handles orders for teams?
Business sales
Builds fleets for teams and companies.
Why it helps
The agent answers, your team closes
Your team's time
People step in for the cases that need them, not for every question.
Where you already work
Visitors reach you on WhatsApp, by phone or by email.
The right person
Show the teammate who handles the topic: sales, support, a manager.
Create your AI agent for free
- 1. Enter your website
- 2. Shape your agent
- 3. Add to website
